SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I use this spray for about a year with small breaks. Hair became noticeably thicker, thicker, fluffy. The store is excellent, immediately answers all questions.
The characteristics of the product for treatment and hair growth are simply impressive. A bubble of oil should be enough for a month. And then let's see what an assessment of the means to give. Delivery was very fast. With gratitude Tatiana from Yekaterinburg.
Быстрая отправка и доставка с треком слежения за посылкой , надёжная упаковка . Получено в прекрасном состоянии . Благодарю продавца за работу . это Средство использует моя жена , ей нравится , говорит что эффективное средство . Хороший продавец , поэтому рекомендуется для покупок
It was great and safe on my natural hair. This hair wax helped me a lot thanks she s the bomb hair wax
I bought this product for my hair fall. I have used it for two weeks now. It has thicker than oil consistency and smells like medicine. Quantity is less. Half of the bottle is already over even after using it for alternate days.It seems to show effect. My hair has become thicker and growth has improved. Dont know about volume but hair fall has stopped.I am happy with my product.
An excellent hair product, I'm not sure that there will be an effect from one bottle, but it will definitely not be worse, the hair becomes silky and shiny. All OK
I LOVE that I can apply it to my hair and go out in public. The word "oil" in the title does not mean this is an oily product. My hair is definitely healthier and more full now. I've purchased this serum twice, so I've been using it off and on for about 3 or 4 months. I will order again! ( :
I really like that this product makes my hair supple and soft, without leaving it greasy or soiling my pillow cases. I have also noticed significantly less breakage since using this product. My hair looks thicker and fuller.
The product arrived very fast and good condition, as the vendor cared to pack well in shape. Once you start using the product you told him how I'm doing!
A must. It works and cost less. When people find out how well it works the expensive hair grow oil will be in less demand. You go wild grow. I will always have two bottles of your product in my constant use. Thank you.
It arrived faster than I thought, it arrived very well and is a very good size thank you very much I will try it and leave my opinion again thank you store
Excellent original packaging, shelf life. Nice smell, you need to check the effect
Another great thickening product for thinning hair. My hair is thick but as I age, I m noticing a difference in my hair and love experimenting with products that can help create the illusion of my youthful, thick hair. After using the spray for a bit, I notice a difference thicker, yet smooth, full of body and no residue left after using. If your looking for a hair product that does the job, try this hair thickening spray and it will not disappoint!
Until I tried, it came very quickly, packed perfectly-the box is whole, everything is beautiful.
I like this. It's great. My hair is shiny, wavy and soft. Glad I tried it. I'll order this again.
MY HAIR IS REALLY GROWING AND GETTING THICK
fast shipping it was very good package thank you so much for your response.
I haven't tried it yet.
Not yet used
im satisfied and fast comand
Everything is perfectly packed, as it does not yet clear
Well, to say, I use two weeks of spray, only in the morning, sometimes forgot, the hair stopped falling out, although before the bundles pulled out, about everything else in the supplement, if there is something to say
All bestens, danke
Did not try yet. Well packed
I’ll update the result.
Quality is normal!
It works
When I used it for a while I'll say what I thought
It took so long, the description corresponds, but I haven't tried the product yet, i'll leave additional comments after I start testing it.
It came quickly!!
It came whole. About the result I will write later