SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
came very fast very good quality
Gloves super take here more than once
All very good. Very fast shipping. Good Item. Thanks *Vamp*
всё супер
super ! Thank You ! ;o)
Gloves are good, but just tinplate how long they were driving
yeeees
Order Received, gloves quality satisfied
Good product with good price. Size consistent with the description. I am happy with your purchase!
By size
Product not arrived money refund made
good store
Item arived after 2 mounts, and with a lot of argues and dissapointment from store. I hate argue or being scamed. Also gloves are good for that price, but no matter what i wont buy from this seller, anymore.
Item arrived in 18 days in Brest. quality is excellent
Ok
Cool gloves
fast delivery great quality I would definitely buy again.
Gloves are cool, everything is like in the description, well, the smell is something)).
Good gloves
all ok thanks
Good
The track was not tracked. I order not the 1st time. all as in the description. the quality corresponds to the price. the store recommend
The goods Doshol for 3 weeks, corresponds to the description, the quality for that money is very good. I'll try it in the Hall tomorrow.
Perfect!
Like the gloves. I will be ordering again the xl size
good product
great quality
Good quality! Fast shipping.
TOP
It's all right. Thank you! It's time! I recommend.
All in full accordance with the product description, best recommendations!
Very good product, I haven't tried them yet but they're good quality
Thank you very much.
Very nice gloves.
Past lasted more than half a year of active use, total quite for such a price good quality
Gloves are good. Only the seam spread on Velcro
very good
Size fits perfectly for me. The only thing that I don't like, it's the Velcro which is in plastic, and from my experience it doesn't last long. I prefer cotton Velcro.
great quality!
Awesome quality
Received. quality norms.
I ordered my son, I was satisfied with the gift, I recommend the store.
excelente producto
Good quality !
Great products. Thanks. Arrived swiftly and well packaged. Thank you once again.
good
Very good product & quality
Отличные перчатки за свои деньги, мне очень понравились. До МСК шло 26 дней. Спасибо продавцу. Фотографии не стал делать, так как уже много их здесь
Все ок. Можно с этим продавцом работать
Перчатки очень быстро пришли всего лишь за 7 дней до Тульской области, перчатки на вид и на качество очень хорошее, Советую