SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It went for a long time, 2 months, it came intact, everything was sealed. not the first time I order.
Great thing
The product is not trivial, ale selveretsky turning cats
I received my long-awaited goods after the money was returned. Long wait. Penka is really good. I recommend the store as honest and decent. Thank you.
The goods did not come, but the money was returned.
I really like. Very nice product indeed Very well packaged. The salesman is very meticulous, careful, very good at his job... The packaging of the product, as well as the product is enormous, no words to say. 1 word, Recomended store, congratulations.
Delivery is very fast, 2 weeks in Tula. the remedy we like with my daughter, we order for the third time. For our problem oily skin what you need.
Both means are completely the same, the difference is only in smell, one smells stronger, the other less. The effect is good, matiruet the skin and smoothes it. But after washing with this product, the skin is tightened and dehydrated, it is necessary after it to moisturize .. But I still like the effect, came without any packaging.
I order not the first time. Comes to Moscow in 3 weeks. Penka really likes, lathes to creak. The skin has become cleaner, shining and very tender. Thank you!!!
The goods came well packed. No smell. Until I tried how to clean
Facial Cleanser, very granulated, skin after it velvety and moisturized
The parcel came very quickly! Penka is excellent not the first time I take)
It came in 20 days. Soft Wash. I really liked it. Seller-thank you and good luck!
Cream did not receive, opened a dispute returned money
Very good, the size smaller than I thought
Great
Packed perfectly. Received through the sdec.
The goods did not come, the store returned the money
It doesn't foam a lot but the effect is great so I like it!
The order came in less than a month. one box was wrinkled, but not critical. nothing tried, took on gifts. everywhere the protective mica, on the washbasins. the powder is well packed
Good have not noticed any difference in my pores yet. It also does not foam very well
Good means for washing. After it, the skin is soft and smooth. Fast shipping. Product recommend to buy!!! A good cleanser. After him skin soft and smooth. Fast delivery. Product recommended to buy!!!
Fast delivery. well packed. thick cream, very economical. but has an unpleasant smell. though it is quickly weathered.
Honestly, it’s smells like vomit in my opinion..(lol?) and it’s leaves your skin really DRY... It’s leaves yours skin kinda smooth but the smell... really bad. I’ll use it since i bought it, but i’ll never order this again.
Very satisfied with the quality and delivery, thanks to the store!
Delivery 17 days to moscow. Until i opened it. Relied on reviews, they say-a good wash. Let's try. Ordered for 203r, but you can find and cheaper
Creamy remedy, almost does not foam, the smell is light. Shelf life until august 2021. It was 23 days on the way. Packed perfectly, all whole.
I like this wash, does not dry.
Fast delivery. Arrive before the scheduled date... I will leave other avi after use. Pack well
Gentle
It was not tracked in any way, it was not even written that sent... Believed the store and waited. Arrived) for a month unobtrusive. Penka certainly does not compare with the korean original, but also good. Foams are not very good, but the skin cleans well. Smells of some grass)
очень нравиться, нежное, пользуюсь им каждое утро.
Заказ пришел за 1,5 месяц.. Kачество отличное, полностью соответствует описанию. Отличные товар очень красивые. Хорошо упакован.Товар и продавца рекомендую. Спасибо большое продавцу 5!
дошло за три недели. белая масса без запаха. эффект есть, все понравилось.
Доставка чуть больше месяца. Трек отслеживался. Все хорошо упаковано. Рекомендую!
Perfect
Пол месяца до Эстонии, упаковано мега хорошо, в плотную обертку заклеено все скотчем, продавец отправил на след день, не общалась с продавцом, все целое заказывала не себе по этому результат не скажу... ( а так спасибо быстрая доставка и упаковка хорошая спасибо советую магазин
Отличная умывалка :) Отдельное спасибо продавцу за упаковку, очень надёжно :) Ждал примерно 25 дней. Особенно беспокоило, что шло выслали почтой Лаоса. Но зря переживал.
Доставка 2,5 недели до СПб,спасибо продавцу.Гель ещё не пробовала,понравится-обязательно буду ещё покупать!!!!!!!!!!
visai geras prausiklis
Упаковано прекрасно. Всё супер. Доставка быстрая!! Все супер. Спасибо
Нормально, но моей коже не особо подошло. Тяжелый, плохо мылится и после него липкое лицо ...Я люблю более легкие...Посмотрим как будет дальше.
доставка быстрая, ураковано отлично. Крем ещё не пробовала.
gostei..chegou na data...sinto a pele menos oleosa
Трек не отслеживался, дошло до Тулы за 3 недели. Умывалка хорошая, очищает до скрипа.
Пришло целым, срок годности хороший, спасибо продавцу!
Заказ шёл чуть больше месяца. Продавца рекомендую.
Все отлично! Соответствует описанию)))
Товар пришёл неожиданно быстро- в Израиль всего за 2 недели, такого ещё не было! Тщательно упаковано в толстый поролон, тюбик не поврежден, отверстие выхода средства заклеено фольгой. Тюбик полный, пенка без запаха. Надеюсь, что все хорошие отзывы о ней оправдаются. Спасибо продавцу за быстрое обслуживание
Хорошая смывка. лицо на 5+