SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light in weight, soft, convenient that the speed can be adjusted on the unit, so that the pixels powder do and line-hairs, on the body of the machine there is a button on/off, also convenient. Another machine (black in the photo) is bought from the same store, it is simpler, there is no power button on the case, but also good, i'm comfortable under the arm. As Long As The work them only on силиконе, satisfied. From the seller bought at once and needles. Courier all доставил at home.
++++++++++++++++++
Everything came whole, well packed, the machine is excellent, quietly works, everything is like in the description. The store is excellent, i recommend, you will not regret it!
THE product is perfect as described, had several setbacks and stress to the product arrive. And took over 3 months!
Is exactly ask the picture describes. works OK
пришло за две недели. Все пришло в целости, сохранности. Работает. Положили две иголочки в подарок, спасибо. попробую в работе, дополню отзыв.
Ürün güzel paketlenmiş çalışır durum da kaliteli bir ürün tavsiye ederim. Sadece çok geç geldi
Благодарю Вас !!!!!! Спасибо !!!!!!!!!!!!! Люблю Ваш магазин !!!!!!!!!!!!!!
muy buena
++++++++++++++
+++++++++++++++
Excelente produto! Amoooooo trabalhar com esse dermografo. Já é o segundo que compro com este vendedor. Super recomendo o produto e o vendedor. Muito obrigada. Veio bem embalado e já testei. Maravilhoso. Obrigada vendedor.
Tudo certo. Vendedor super atencioso. Produto ótimo. Obrigada.
ok thanks
очень тихая машинка, маленькая вибрация Спасибо понравилось, рекомендую
10+
Excelente produto! Muito satisfeita com meu Dermografo. Vendedor super recomendo. As agulhas é exatamente como eu queria, de rosca. Muito obrigada