SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like the delivery was fast, like the picture only the hair falls too.
love the product
In excellent condition, the order came quickly. The hair is certainly different from the real ones in weaving, the ends are very strongly clinging to each other and confused in the process. But I think you can get used to putting your hand on.
Came the order quickly, I liked the quality, thank you.
Delivery time surprised, very fast. Courier to the house. Five stars.
The head came very quickly, in 2 weeks. The hair is thick and very pleasant, I'm very satisfied.
Very pretty però only has one paste that falls a lot of hair, because of more very good
I liked everything! Thank you!
Great goods! Fast shipping! Chic Hair-very long!
I have bought this head dolls for my young daughter. She liked it and it was as being described by the store. Thanks for the deal and highly recommended .
The hair is long, but very much out when combed.
Спасибо за быструю доставку!!! Все соответствует описанию, ребёнок доволен. Продавца рекомендую.
Everything corresponds, delivery according to the schedule
отличный товар, волосы шикарные (мне бы такие ), брала за 1596 р, чтобы учиться плести афрокосы и просто разные прически. спасибо за подарочки товар пришёл очень быстро, заказала 9 июня, пришел 18 июня (нижегор.обл.) правда посмотрела сейчас, что можно найти дешевле, за 1000 р, но уже дело сделано, надеюсь прослужит долго ! однозначно рекомендую!!!
The goods came in a month. The hair is pleasant to the touch, but sometimes fall out a little. Recommend
Hair is confused, it is very difficult to work with such, but apparently, to study on such and it is necessary that it was easier for smoother people then! It came very quickly.
Thank you very much. Really recommend. Fast delivery and product quality. Invited already twice!
In delight
The order came quickly before the appointed term, fully fits the description.
Good quality product. The first few days he has a few hairs but nothing serious. My wife is delighted with the purchase.
The goods came on time, I would like a tripod above.
Great head. My daughter is very happy
Head as in the photo, flew to Kiev for 3 weeks. Hair until brushes-a gift
Gorgeous my daughter loves Too bad the hair goes by handle when styling
It came within 1,5 months, the quality is good, the hair is thick, in fact has not yet tried
Exact to the photo, it's the third one I ask, the first one for me, the other two for friends who liked it very much. Good quality. Very well packed, they arrive in perfect condition.
I am very satisfied with the goods, everything is fine, packed well, the store can be trusted.
Thank you very much to the store, I arrive correctly to the destination supplied, additional with the note I provide for my very grateful niece
My daughter liked
The head is good. Hair climbs, I hope everyone does not get out) packed well. All intact)))
The head fully corresponds to the description. It's only been a long time.
In principle, it is normal, but the hair strongly climbs
Everything is fine
In principle, very good
In Kirov came in 3 weeks. I got it at the post office. Packed well, whole, without damage. As a description, beautiful, the face is drawn smoothly and symmetrically. The hair is long, thick. I'm happy.
Это просто потрясающе!!! Доставка - ровно неделя до Белгорода, такого ещё не было. Качество отличное, волосы очень густые, лицо приятное. Дочка счастлива!
Учебная голова небольшая, симпотичная, волосы 80 см, волос мягкий. Доставка месяц. Дополню отзыв позже как помою и поробую уложить
Быстрая доставка около 2х недель. Качество волос на высоте! Брала племяннице в подарок. Она пищать будет)))
все супер. приехало быстро!!!
Голова очень хорошая, волосы гладкие и мягкие, расчёсывается отлично. Волос немножко лезет. Пришла быстро за 19 дней до Иркутской обл. Заказом довольна.
доставка 3 недели до приморского края волосы пока немного лезут, но не критично. расчесываются хорошо. накручивать не пробовали. дочь 10 лет в восторге, и я играю заплетаю))) рекомендую
Ура! Наконец-то моя Аглая приехала! Она просто супер! Красивое лицо, расписано аккуратно, реснички прилагаются. Также продавец положил аксессуары для волос. Качество волос - на высоте! Густые, без проплешин, с лёгким прикорневым гофре, не выпадают. Небольшой запах, но не критично. Кронштейн фиксирует хорошо, с поворотным механизмом, шарниром внутри. Упакована голова просто супер! При большом желании не повредишь. Если бы можно было, то поставила 10⭐️ Будем мы с Аглаей отрабатывать приёмы различных плетений косПродавец общительный, вежливый. Трек отслеживался. До Северодвинска (Архангельская область) дошёл товар в рекордные сроки!!!! Всего за 2 недели. Выбирала помощницу долго- несколько сотен рассматривала, читала отзывы. Продавца рекомендую - молодец! От куколки просто в осторге! Буду заказывать ещё, брюнетку
Голова хорошая, волосы длинные, густые, но много выпадают. Посылка пришла за 11 дней до Томска. Ребёнку то что нужно.
Es exacta a la descripción. Envío muy rápido del proveedor. Muy amable, se puso en contacto en seguida, para cualquier problema que pudiera surgirme. Gracias, les recomendare
Дякую продавцю. Товар отримала швидко: 31.03 зробила замовлення, а 16.04 кур’єр доставив до дому. Запаковано дуже добре. Продавець поклав маленькі подаруночки) На перший погляд товар якісний. Однозначно рекомендую товар і продавця!
Пришло за 13 дней, качество отличное. Заказывайте не пожалеете!
sehr zufrieden .. und nach 2 Wochen ist es angekommen
all good
Голова супер. Огромное спасибо продавцу. Довольна. Дошла до Ставропольского края примерно за две недели. Рекомендую
очень быстро пришёл товар и очень качественно сделан, полностью соответствует описанию.