SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is ok
All right, come with no breaks, quick! I recommend!
Отлично
It took more than two months to arrive
Came all in standard, try
I haven't used it. But the product corresponds to the description.
Am giving 5 stars but not received the product, incidentally will not buy in AliExpress cuz not get nothing
Unfortunately, I did not receive the goods, after 2 months (I got the money back without problems!
very good
It's been a long time.
It was about a month, I advise)))
That's all I asked for, it comes all complete and the masks are very nice. The order took a while to arrive, but because of the situation in my country due to the COVID. The store's attention was complete and very good.
Очень долгая доставка. Заказывала две маски, конкретно у этой упаковка была нарушена, содержимое частично вытекло в пакет и все было в жидкости, хотя внешний бумажный пакет не порезан, не проколот. На упаковке не нашла срока годности, проба на руке аллергии не вызвала. На лице держала 15 мин., после смывания обычные ощущение, немного стянутость кожи чувсвуется. После нанесения крема кожа очень гладкая и нежная. Эффект не продолжительный, не знаю рекомендовать или нет, может ради эксперимента. Сняла звезду за то, что положили товар не проверив качество упаковки.
I try to confirm how it was
I have not tried it yet, but I took it for good reviews. Exported to Moscow for a long time, 2 months
17 days to Spain
I have not tested it yet
very good bubleling mask... love it
Consistent with the description
Everything has come. Although the debt went on
The track was not tracked, the delivery was long, almost two months, already wanted to open a dispute. Bubbles strongly, the sensations are cool, after the skin is soft, cleans well. I recommend.
Qualitatively
Bien
Strongly foams, bubbles are very tickling face. After 10 minutes of use, the start of the oven of the cheek, immediately removed the mask, but the face continued to foam. After the mask, the sticky feeling on the skin, I want to wash off.
Arrived quickly. Exactly as described. Haven’t tried the mask yet. I’ll update when I do.
Маска хорошая