SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On the way the goods were 31 days. The mistress of this order is happy. Good product!!! I recommend!!! Thank you very much store for quality goods!!!
The goods delivered quickly enough, the package is not damaged. In the case has not yet tried, it is necessary to adapt.
The product corresponds to the description. Within a month brought. Thank you very much. Already tried in action, very quickly and not as painful as tweezers
I did not like it, my hands as it does not hurt so much (the thread can change? Stretch is weak, barely pulled because I was afraid to break, the plastic is flimsy, I did not like it.
Everything matches
Everything alright. :-)
Great quality, product delivered in 21 days!
Really works for facial hair!
Description exact but utility 0
Thank you very much, everything is perfect and packed very well, gladly again .... ;-))))
Still not used but looks good
item as described, my daughter will love this.
Very convenient thing, delivery is long, but the rest is cool)
Plug with spare threads really liked
Everything is fine, but the store long sent the goods!
Cool thing, but it is necessary to apply, complete with spare threads, came for a month, did not fit in the box, took it in the mail
Good
очень удобная спасибо
Conforme à la description
все как в описании супер но ещё не пробовала в действие
Does the job, that's all I can really say
Very good
bonne
todo muy bien
super
good product thank you dear im very satisfied
Muy buen producto llego en buenas condiciones ❤️
Работает отлично, доставка очень долгая, почти 3 месяца, уже думала, что не придёт
Tengo que probarlo. Lo que más me ha gustado es que lleva 6 repuestos del hilo
Awesome
Доставка около двух недель. Заряженная веревка была оборвана. Хорошо, что есть еще 10 запасных. Я ношу бороду по типу эспаньолки, лишние волосы выщипываю пинцетом, благо их немного. Думал, что с этой штукой выщипывать будет быстрее, чем с пинцетом. Видимо, тут нужен навык. Буду пытаться дальше, пока получается не очень. Или против мужских волос оно не эффективно... Delivery about two weeks. The charged rope was broken. Well, that's good that there are 10 spare. I wear a beard like a goatee, pluck extra hair with tweezers, the benefit of them a little. I thought this thing would make plucking faster than tweezers. Apparently, here need skill. I will try to continue until it turns out not very. Or against male hair it is not effective...
muito nome rapido
.
Очень довольна...хорошо удаляет
Livraison très rapide bravo merci beaucoup
Всё работает. Тестила на усиках бооольно, но выдирают. В комплекте инструкция и нитки.
ok muy bien
useless product doesn’t work very well
Se demoró mes y medio.
пока ещё не поняла)