SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
Everything is just wonderful!!! Packed perfectly!
excellent
It would be good for hubby to do threading after shave on his cheeks.
it works well I'm very pleased
Fast Delivery
I will not say that this is the right thing... Not convenient.
item ad described
Kinda works.. no instructions for how to retread but that’s what google is for.
tt ok
work really good
All working
good
Bonito
Arrived perfectly still not tested.
good quality
Lack of proof
ok
j'ai aimer
very good packing + product is also fine.
Доставка быстрая. Надо приловчиться,вроде легко и просто,но если приловчиться убирает волосы нормально. Но конечно не так хорошо как убирают ниткой в ручную
Perfect, arrived in 10 days
It came in a navel bag, everything. We need to figure out how it works.
The parcel came quickly, everything is fine. Thank you!
In principle, the thing works (tried on the hand), but you need to constantly tighten the thread, because the tension quickly leaves. Perhaps with other threads will be better. I would prefer the product more expensive, but with quality threads and a more durable mechanism. The manufacturer should think.
Good product
Ok
Cool thing .. I advise .. convenient
Thank you delivery super fast
It's a good product and works very well!
I haven't tried it yet.
Prislo v poriadku but nefunguje is AZ so good Ako Vo videu
Money returned, the goods stuck in the mail.
Very good
Super!!! Highly recommend
I ordered several different things to remove hair on the face. One was what you need. And this one did not even understand how to use. But the performance is good, everything is done soundly. This is an advanced method of depilation with threads. Who knows-problems will not arise. I just did not fit.
Perfect , cleaned gor a few seconds , I like it . Love it
Works fine, I like everything!
100% recomendable
No auxiliary me
RECOMMEND IT
Nothing so, an interesting device, but the tension of the thread is weak, so it removes not all, percent so 40.
It came in six weeks. I did not try it in my work. All as in the description.
Wonderful
Really high quality product and very trustful store, highly recommended!