SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Not as flexible as provides manufacturer, but and so well sprawdzają
good
good quality, veeeery long delivery, I thought its not gonna come
Zamówiłam version pink, I version of green. Besides OK.
Very fast order has been realized. Same item is not best made, because when głowicach plastic is not enough smooth by what zahacza about hair and destroy them
Good quality, fast delivery to Poland, can recommend this product.
Massage head what miałam unexpectedly is one of best equipment. What here much talk, is ugly, but effective. Solid, thick and pretty rigid plastic. Metal bugles rolują is no problem. Scalp wymasowana, slightly redness. Order to Poland came in approx 4 wks. Recommend.
Super. Will be testing
perfect
Spoko
Super, recommended. Massaging and stimulates the bulbs. Pleasant masaz.
I ordered blue and got pink, it’s good though
It's normal, everything is timid, everything is spinning, it's not coristovalaya 3 o'clock.
Good, fast shipping
Good quality
Not otrzymałam shipment but odzyskałam pieniążki.
Super product. Recommend salesman
Very fast delivery recommend
The product is looking like on the pictures.
Quality is good. as in the photo. the balls are spinning, cool, convenient to use. very much.
THIS IS AMAZING IM ORDERING 12 MORE
The massager came on time, the whole, the quality is excellent. Thank you very much to the store!
Super comfortable recommend
5+++
The parcel arrived quickly, not tracked, put in the mailbox
The finishes are not the best, but the plastic is not so fragile and the balls on the tips spin.
Shipment dotarła in 15 days.
Good
As described, works properly. Quick delivery.
It's nice, the metal spheres roll and the plastic it's made of is hard. It's excellent.
Delivery 2 months, otherwise as in the photo and in the description. Nice thing. I liked it more like a facial massager.
Super, shipment came very fast because in 17 days.