SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything came! Thank you!
Item did not come and not tracked, money returned for it 4
I'll start with what I order a second time, already for a girlfriend. Delivery is not very long, less than a month. The packaging is a little wrinkled, but the bottle is whole, nothing spilled. I add oil to the shampoo, in the proportion indicated on the packaging. Well, my hair was too brittle + slowly growing. In this regard, could not grow hair. I do not know what kind of miracle oil is, but after a month of use, I realized that the hair was noticeably imitated. So the effect is noticed and very pleasing. Thank you very much!
The goods came back 50%. The store did not want to return even 50% in the end the dispute was closed in my direction.
It came quickly, packed well. The timing is good. Took for a gift for the new year (3 pcs.) The results will be supplemented by a review.
The product was received, fast shipping, under Experience Thank you.
All perfect as usual. Thanks!
Polecam
I use oil with shampoo, 3,4 drops in shampoo when applied The effect is excellent, the hair is soft, shine, can be improved a little growth, I additionally drink vitamins It is inconvenient that there is no pipette. And so now in winter vitamins are necessary
plastic bottles. no smells. reliable store's. order on 11/11 recieve on 7/ 12 Thank you
All right, I'll barely prove it.
I think that effective, bought because of the price, everything came at the time, to increase the density I use not only it but also many other means, therefore, if the density and appears, I can not accurately say that it is because of him. I add to shampoo, I think it will be useful for hair...
The order was about 2 months. Added to the hair mask 350 ml. I can not judge anything by hair growth yet. I simultaneously use the mask red pepper powder, so to tell what exactly will be the result difficult. But its dark hair shines stronger, the discolored ends on ombret have not changed in condition.
Delivery slightly less than a month
fast delivary