SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Been years buying from this store. Original product n very very fast delivery to my county. highly Recommend this seller
Without hologram. It went for a long time, 3 months, received on mist Express. Packed in a regular postal bag, a box in mica. I haven't tried it yet. With the store did not communicate, the delivery insurance period extended itself. Sent fast.
Very long waited and never came serum. But the money was returned immediately
The goods went for a long time but the store contacted .. And finally came the goods, delay in customs
Все отлично
I got it, I'm packed in rustle. Not where nothing is damaged. I haven't used it yet. Went to the Primorsky territory for 3 weeks.
Nice one
Fast delivery to the point of issue, good quality for its price, packing whole, all right, probably one of the most affordable price of products with snail mucin
will see how it works
The goods came in time. The package is crumpled, but the bottle is whole. It is left to check the quality
A good product
Thank you very much!) the delivery took two and a half months. The serum is packed beautifully, shelf life until December 2023. I'll try. I am very pleased with the order!) the store is sociable and attentive.
Is very good
The goods did not receive, the money was promised, but did not return
The parcel came intact and safe, quite quickly. Looks like water with a barely perceptible smell. Moisturizes, at the water level. How effectively I do not know) but the goods came, it's already pleasing)
Without smell, Poki result nevidomy.
Works.
Goods received, thank you
Shipping autumn long! Waited 1,5-2 months. It came safe and sound! Serum make a little softer skin and more elastic. Justifies his money!
Returned the money, the goods did not reach.
Packed well, some boxes are a little wrinkled, but inside is OK. Filled this time perfectly, for 80%, previous orders (this is already the third) were half. The effect is very like, smoothed out really wrinkles are small, large are less noticeable! Shelf life to 2022. I do not know what composition, this is the only embarrassment. But I keep using. The store answers well.
Thank you, everything quickly received
THIS IS MY FAVOURITE SELLER,HE IS THE BEST!
Cool thing skin soft and not dry (appreciated not only me, gave to try colleagues on work will now also order)
Thank you Sellers, not oceniam cream, because not yet I use, napiszę later, how does!
Normal serum
Normal serum. Miracle from it is not worth waiting, a little moisturizes and slightly, slightly smoothes the skin. Not sticky and chemistry does not smell. Delivered quickly.
Excellent raw material softens the skin is not well absorbed. Thank you store