SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything is fine, thank you
All OK
Delivery is fast, took by mail. It massages softer than the option with eight bumps on the wheel, perhaps because of the adjustment for the vibratory. Vibratory did not like, in the head gives. Otherwise, all the norms. There is a removable "pillowcase" on Velcro. The effect of red LEDs is exclusively aesthetic. Took as a gift, like satisfied.
Nice product, fast shipping time to U.S.
The device came quickly. Delivered to the apartment in the original packaging the only negative is no instructions on the use of the massager. I want to write to the store to send instructions on the use and method of switching and on time. how many minutes you need to do massage. and so the device works fine. Well kneads the neck and shoulders. I recommend to have at home such a massager especially who works sitting at a table or in a garden, after not a long 6 massage this device feels relaxed.
Bomb! The order was received on the 3rd day. The goods are very satisfied. I'll buy more for gifts. I recommend to everyone.
Ordered one, came very quickly to moscow in a week. Started to use, the massager turned out to be iffective and quality. I ordered another but already in sochi delivered as quickly, i recommend the product and the store. Put also a gift, + to karma)))
I recommend the product quality, came quickly mo 4-5 days
Came quickly, before tyumen for a week, packed well. Massages perfectly, does not smell, a little buzzes when working. The goods are satisfied, i recommend the store.
Thank you! Delivery is 50 days. Completely in accordance with the description. Спасибо! Доставка 50 дней. Полностью в соответствии с описанием.
массажёр шел 36 дней, всё отслеживалось, кроме того постоянно сообщали смс-кой, где находится товар. испробовала и пока довольна, разминает хорошо, приятное тепло от роликов, есть вибро, все режимы работают. очень полезная вещь. спасибо.
За эти деньги отличный товар. Эфект от массажа ощутим ещё некоторое время ,как после массажиста. товар до Тулы дошел за 18 дней
The product is how I expected it to be, I'm very satisfied. NB: is not made with a battery for an handless using.
Всё отлично работает. Мнет на славу, качество хорошее советую всем. Доставка по России быстрая с продавцом приятно общаться всегда идёт на встречу не обманывает. Покупал за 2800
Thanks. Good luck.
ок
Массажер очень понравился - качественный. Мышцы, вдоль хребтины, проминает хорошо. Пользуюсь с удовольствием и рекомендовала своим знакомым. Спасибо продавцу за быструю доставку на дом. Товар пришел в целости - коробка не мятая.