SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good powerful what I wanted
Love it! Bought my mother as a gift, and very satisfied with the purchase. Everything works well so far! We use it for a week, later I will write how it works after two months! Arrived as it was written, the package is intact, without dents, all whole.
Delivery quickly, massage chair in working order, I order the second, you will not regret if you order, I advise everyone, the right thing, thanks to the store.
Got it fast, everything works
Ordered October 11. sent out on 15th, the order came on 20th October. The massager cost 7164.81 along with delivery to the Arkhangelsk region. The goods came in a box. The box is whole. The massager consists of three parts, each packed in a package. The assembly is fast, everything works. I'm happy with the purchase.
The parcel came in the promised time, in excellent condition... immediately connected and checked in work. The product fully corresponds to the description. All functions work properly. To store Thank you very much!
Delivery three days. Works fine
Velcro that connects the seat and the second part does not hold. Otherwise good. Massages and vibrates. Thank you
Delivery by courier. Everything works fine.
Massager of good quality. Delivery is fast, packed reliably in a box, the whole came. There are heating, different massage options, massages realistically. Corresponds to the photo and description, very satisfied with the order. Well relieves pain in the muscles, fatigue, relaxing.
The goods came to Moscow region in 3 days. For fast delivery, special thanks. The product corresponds to the description. Packed perfectly, went without damage, everything works. Thank you very much. Seller recommend. Good luck in business.
Heats vibrates, it's fine, but the headrest is made for long people, with my growth 178 has to hump to the neck area is soft and then on the shoe.
Super Massager, came for 4 days brought by The Courier, thank you all!!! Very happy!
Wheelchair for this money normal delivery fast to door store
For its price will go, for my back it is weak to knead, The vibro is generally unclear for what, the headrest is. The back is very short can not be placed where it is necessary, the height of 177, who is above all makes no sense to take, although the spouse and children liked it. Packed in 2 boxes, it came in a week all the whole. As a means for relaxation will go
The parcel received 2 days earlier than the target date. For such a price category, the massager works well, although I would like that the sidushka would work more actively, and it's a pity that all parts of the massager are connected with with I did not know about it and dreamed of taking one part with me to work, but I broke down, at least 2 parts should be taken, Although the back can work, and I needed a sidushka, but that is what it is. Thank the store and the delivery for the parcel
Chair fire, after 3 minutes of massage for another 20 minutes pleasant feeling in the muscles of the back. Very satisfied! Took to Irkutsk for a week
A very good alternative to expensive massage chairs for tens of thousands of rubles. Massage the neck, back and vibrates the sidushka, I think the latter is also good for blood circulation in the pelvis. On rotating elements in the area of the back, you can turn on a pleasant non-liquid heating. The store is very pleasant and sociable.
Товар пришел быстро. Курьером. Описанию соответствует. Все работает.
The massager came mega quickly-on Monday ordered, on Thursday received. The assembly is very light, in a few minutes. Everything works, it's a pity only the top pillow is very high, for growth 164-just below the top of the head, but you can lay a pillow. I liked it
The order was delivered quickly. Packed well, everything is whole. I did not communicate with the store. The parcel was tracked. Everything works. I took my wife, she is very pleased. I will order from this seller more.
All super excellent goods arrived quickly in Rostov
The headrest does not match the size, that is, should massage the neck, and it beats on the head that is not very nice and not necessary, and raised the headrest and dropped down. As a result, I turned it off and everything, the seat is also pointless thing, something is humming there and everything, for which it is not clear.
The parcel arrived in 5 days, packed well, nothing was damaged. Quality at first glance is average, but the functionality pleasantly surprised. Massage effectively, in principle as well as on paid chairs in shopping centers. Thank you
Excellent product bought already a couple of such, I recommend!
A triple massage. Hinges only at the bottom, the massage is quite painful.
looks good. the headrest is not so suitable for tall people.
Great massager. For your money just top.
It seems to work, the wife likes. The remote is in Chinese, but everything is clear. There is a massage of the neck, back and vibro padushka under the ass. Delivery Week to Peter.
The parcel was received. Thank you, everything works. I recommend the store and the product.
The goods came damaged, the store adequate, returned part of the money. Thank you for your understanding
The parcel came very quickly. The delivery time was for January. And the parcel came on December 31. What I am unspeakably happy about, as I ordered for a gift. Everything works. The backlight glows. Well massages the back. Recommend)
Excellent massager!!! I advise everyone! Easy to use and very multifunctional! Thank you very much for such a quality product! 5 out of 5! I advise everyone!
The goods came to Bishkek very quickly. Communication with the store was very good. Answered various questions. The goods were packed well. The massager works. Maybe I will still order
Great massager
The massager is excellent, I recommend. Thank you Seller. delivery less than a month.
All Super
Recommended
Super fast shipping
Everything is just super, I really liked thank you very much.
The product was delivered in 4 days, packed perfectly, works well .... I recommend to buy ....
Better will be the product description like this: electric massage chair back, lumbar, neck, buttocks. Delivery-in 14 days by courier to the house, entrance. When the goods are opened, I found a breakdown of a plastic massaging element. I photographed him and contacted him immediately with the store, who was a very sensitive person-he sent me spare parts at their expense, about which I was notified. I waited patiently for them, replaced the broken and now I have everything-OK! All-functionally it works. In general, personally, I am happy with both the goods and the seller! P.S. I recommend that you speak English for a better understanding.
Доставка 5 дней до Краснодара, вручил курьер. Пока не смотрела, это на подарок мужу
Все super
Я в восторге!!!!! всей семье понравилось это кресло! пришло очень быстро. коробка немного мятая, но товар в полном порядке))) спасибо огромное продавцу
Очень хорошо. Спасибо.
Отличный массажёр, все работает, разные функции. Для стандартного роста человека идеально!
Для такой цены - очень неплохо. Надо просто найти удобное место для размещения этого массажера. В идеале это кресло с регулируемым наклоном спинки. Ну а если нет - то обычный стул сойдет. Проминает очень хорошо. Доставка быстрая. Продавец хороший.
отличный массажор, отдельно можно включать каждую часть. есть просто массаж и функция с подогревом. интенсивность регулируется на пульте. коту тоже понравилось)) подголовник регулируется по высоте и наклону. для сиденья отдельный переключатель с двумя режимами. собирается все очень просто. работает от обычной розетки.
Массажёр пришёл в Саратов примерно за неделю. Никаких посторонних запахов и звуков нет. Массирует нормально, жена ростом поменьше, ей массажёры из подголовника не особо комфортны