SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
OK
It's good I recommend
ARRIVED AS ALWAYS, SUPER FAST. IS THE FOURTH OR FIFTH DEVICE BUY THIS AND AM NOT TAXED. ALREADY BOUGHT FOR WHOLE FAMILY HEHEHE SUPER RECOMMEND.
It came quickly. Already tried. Everything works. Seller recommend.
Excellent massager, did not expect such an effect. Muscle reduction is adjustable, there are built-in programs. I recommend!
The store keeps a good line of communication. Though it took a long while to arrive destination but came safely and well packed.. I recommend the seller.
ok
The product arrived very fast store excellent apparently okay not textei still that work back to comment again
I order not the first time, very satisfied, thank you! I did not communicate with the store.
IS THE THIRD PLAYER TO BUY, AND SUPER RECOMMEND THE STORE THE SELLER AND THE PRODUCT ALREADY BOUGHT FOR ME, FOR TWO FRIENDS. ARRIVE IN 30 DAYS IN SOUTHERN BRAZIL, AM NOT TAXED BY MAIL. WORKS VERY WELL IN MAKING OR PILE... BATTERY LAST…
Good
Já é o segundo que peço e veio super rápido em torno de 20 dias, funcionando tudo certo. Não paguei taxa de 15 reais do correio. Super recomendo o vendedor.
товар хороший, но продавец прислал с англ. клавиатурой.
El paquete ya ha llegado rápido y en perfectas condiciones. Dentro de lo sencillo que es este aparato, funciona muy bien y mi salud lo agradece. The package has arrived quickly and in perfect condition. As simple as this device is, it works very well and my health is grateful.
muchas gracias llego muy bien el pedido. tengan ustedes un buen dia y hasta pronto
Tried it once, nice voltage.Reminds me of holding onto a cars high tension lead to check.Thankfully, for others its very scalable.
из минусов - разъем питания не полностью входит в гдездо на корпусе так, что оголённая часть штекера под напряжением оказывается видна. пишут что может ебнуть слегка током. нужно подмотать изолентой. но это у всех продавцов такой недостаток. друг заказывал у другого и то же самое и в инете в обзорах так же. в общем смотрите - если шнур чёрный, то скорее всего будет как у меня. видел в обзорах белый и он вроде входит полностью. в остальном - за такие деньги просто супер! сам я им пользоваться не буду - не нравится как пиздит током, заказывал для родителей. Рекомендую!
ok
tudo ok
Very fast delivery and very good package. Thanks a lot!
tal como a descrição... ainda nao testei mas pelo menos liga... confiável
PRODUTO CHEGOU BEM EMBALADO, FUNCIONANDO PERFEITAMENTE. NÃO PAGUEI A TAXA DE 15,00 DOS CORREIOS E CHEGOU BEM RÁPIDO...LEVOU EM TORNO DE 40 DIAS.
Good Product and Fast Shipping to Mauritius. Product as described.
tal cual la descripción funciona perfectamente
массажёр суперский! пришел за 1.5 недели до Тулы. но 2 огорчения, не критичных,но всё таки. 1. заказывала на русском языке-выслали на английском. 2. от сети не работает,только от батареек. но главное что работает!
this is the second set I bought, it is working so good ,wonderful on this price
Заказываю второй у этого же продавца, первый проработал год. Но оказалось, что у первого что-то с адаптером, потомучто с новым адаптером старый прибор заработал. Доставка быстрая - 2 нед. Продавец отвечает на сообщения. Рекомендую.
Отличный продавец, заказ пришел быстро и всё точно по описанию. 5 баллов.
отлично работает
Excellent device, very helpful, fast delivery, excellent store.
Product as described. Seller send the package the next day after the order is placed. It takes about 30 days to send to US. Thanks!