We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-20 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order never received. The store was wrong about the destination commune. After trying to communicate I finally made a refund request. Except I was never refunded the 24 € shipping costs. The seller didn't want to know anything. While he was the one who was wrong about the address. The item having been returned to him at a time on the tracking I asked him to proceed with a new shipment since my order was returned?? Negative he did not want! Shameful... it was the first and last time at this seller. Knowing that suddenly I found it much cheaper elsewhere ..
The store did not send the goods, the order closed automatically, the money returned. It is better than left track and dispute.
I made discounts and did not send anything. Money returned
I made an order on November 22, everything was tracked, came on December 16, I waited very much, I was worried that everything was safe and sound. the packaging is a little pleasant, and otherwise everything is fine, chose according to reviews, very happy!!! Let's see now how it will work, I think everything will be fine. thanks to the store!!!)))
Excellent store, always in touch! The device is very good, I hope it will work for a long time). Thank you!
Everything works, I buy for the second time, with very intensive work does not fail. Workhorse-it is better not to characterize)
Everything came very quickly. Received within two weeks. Ukraine. Packed well, the product itself is quality, checked minimally. There is a moment that is not clear from the description-the pedal has analog control-with its help, depending on the force of pressing, you can change the speed. In cheaper models this is not.
I liked everything) has not yet worked to the touch of all good quality. I hope for a long time...
Everything is fine!
This is the second device bought from this store :) Everything corresponds to the description. There are no complaints about the quality. Packed goods very carefully. Nothing's damaged. In the kit there are additional carbon brushes, 4 cutters. I do not use the pedal, but as long as i remember, the pedal is adjustable speed. When switching reverse in operation delay 1-2 seconds. Works quietly :) bought for 10500 on the coupon and the seller's discount. Of the minuses: the hand gets tired during the day from the handle, heavy :) The reason for the first breakdown was the voltage surges, as a result the handle burned. I bought a stabilizer, let's see how it works :) The seller is positive, communicated with him about spare parts, always responds and helps with problems with the equipment. Thank you!
Really good store. I highly recommend it. Good follow up, the seller is very attentive and always responds to messages. The products is perfect, fits the description and works very well. Thank you so much.
Very nice staff. Machines works really good.
good
A++++++++
очень честный и ответственный и старательный продавец. я сначала заказала эту машинку потом были некоторые проблемы с этим фрезером так эту модель уже не выпускали продовец предложил поменять на другую модель и он вернул половину стоимости доставки к ним обратно. короче я выбрала hp652 и это машинка классная совершенно безшумная,правда ручка очень тяжёлая но она безщеточная и мощная. в деле пока не пробовала как попробую потом добавлю отзыв. очень советую этот магазин ,честный продавец.
Рекоменую продавца и магазин. Аппарат не подошел по специфики работы. Был сделан возврат аппарата продавцу и он вернул деньги. Все время был на связи, помогал и контролировал отправку, доставку и возврат средств. Спасибо ему и удачи магазину!!!