SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top
Great product recommend, it acts scalp giving more volume capping flaws, note 10
I will use it well.
His love
Very good and fast to deliver
Arrived in a timely fashion perfectly packaged and ideal for anyone who wishes to conceal and add a little bit of pizzazz to their hair .
Very good product covers the scalp well
Parcel in perfect condition and fast delivery
Very convenient to use!
fast shipping. good quality. I'm glad. thanks
Good product
good!
Beautiful pine like natural hair
Ordered on 26, delivered on 27, nickel, thank you to the team.
All OK as described
Arrive in 3 semaines
Looks good, however was not right for my hair color, bought another with the darker color, we will. ER now will, his proposal if meets
Ótimo
nice.
Recommend like product
Enjoyed. Already ordered another.
Ordered Med Brown. Too light, reddish color. More precisely dark brown
very good
Thank you very much for you service fast והאמין Highly recommend
Perfect, thank you
Top Product
top
A little expensive but fast shipping
It's OK. That's just chose delivery to the point of issue, and the store still sent by mail-in vain overpaid.
Written 2 pieces. But 1 keratin hairs and 2 crucified. Quality is not bad. But delivery, super bistro.
Keratin hair for propleshin. If you (or your buddy) have such a cosmetic defect as bald, you will help keratin spray. On dry hair spray the product. A little whisk. Then we do it again. When the desired effect is achieved, you need to fix it with a hair polish. Keratin powder clings to the remaining hairs, making them thicker and more voluminous. As if in the place of one grow a grove of hair And, of course, the skin itself is painted, without throwing itself in the eye. Keratin is soft, like a baby's belly. The main thing is to choose the color. My light brown. It is light-colored.
Arrived in perfect condition just could not follow the past tracking code
The product corresponds to the description, first thought that 2 pieces would come, came 1 and a pulverizer. Inside the powder, if without varnish, then crumbled from the hair. It is more convenient to use without a pulverizer. Express delivery within a week.
Verry fast delivery!
This time החמשית שקונה ומאוד satisfied מהסחורה והמוכר Ultra
Delivery in Ukrainian-2 weeks, the goods are exactly as in the description.
Very fast! Ordered Saturday Sunday and arrived in Tuesday! Will test the product and then leave my feedback
good
The product is of fine quality, did not experience any negativity, just once used in order to try. He managed to shut down the hill. It doesn't look bad, it doesn't look too careful. I got my hands on it in about three weeks, which is a good time. The packaging was beautiful so as not to be damaged. I paid 15 lira customs tax, already the lowest customs tax is 15 lira. I recommend store related and successful.
It works! Now I look like a normal person
super
Good product
Super Spider shipping
Product amazing אכותי equal all weighed thank you very store
j'ai pas encore essayé
very good!!!
item as described. thank you store.
good
did his job good product
Very good