SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Plump leatherette. Sewn well. All Motors vibrate. The heating could not be determined, it may be necessary to wait. Delivery less than a month. I was a little late, but I managed to come for a gift. For 2270 super-buy-a gift!
Great product, recommend
Looks like it's okay, I 've tried it 5 minutes alone, for good time, very good
Recommend! Great thing, I did not even expect
We smell a little bumps but good material.
cool
Thank you everything works
It was tested once by vibrating in which 9 areas of massage (according to your choice of the type of device Yiji five etc.) and has several programs and three speeds and heating. It has a power cable and a car cable.
Got a massager. Delivery quickly to Kaliningrad. checked everything works well. This is the second one, this one as a gift. Thank you.
It the tremidinhaa
Good morning stamattina received order acquired very good thanks a lot even the courier poste italiane great thanks a lot
muy bien
Am primit masajorul si lam si pus la treaba . este foarte bun ! multumesc vibzatorului !
While all the norms, the toy is cool) Is)
good store good product
Thank you to the store for fast shipment and delivery. I bought not myself but as a gift. I checked, everything works.
Nice
Perfect.
מרוצה תודה רבה
As in the photo. As in the description. Everything is exactly like this
Article has for me not much impact. Seller was very easy with returns. Thanks
produto faz oque se propoe, minha esposa gostou
The product came very quickly. everything works clearly, all modes work. heating too, the first sensations are pleasant, let's see how long it will last, I'll add a review to the review
Good
Super! c'est déjà le deuxième que je commande.
Very satisfied
заказ получен быстро, всё как в описании спасибо продавцу.
Great goods!
Excellent the product and the store very kind and Attentive thank you
Заказ пришёл быстро,раньше срока! Упаковка хорошая, всё целое! Продавца рекомендую! Сам товар так себе ..Ожидал большего... Только вибрация и подогрев. 5 режимов вибрации и 3 режима усиления вибрации. Инструкция на английском,но разобрался быстро. Работает от сети 220 в и от аккумулятора в авто.
Vibrates on different modes, at the maximum very good tarabanite
so so
Ordered 29.11, received 01.01. Bought for the car. Today I installed, tried-it works, though not all the functions have checked. Quality is good, I hope will last a long time. Thank you very much. I recommend the store and the goods.
Thank you received, everything is fine, work nomally, I recommend everything OK.
very good. and fast shipping
Thank you for the fast arrival
Fast. everything works.
OK
Sold well for rekamindu
Norms but delivery from the Russian Federation was kneading something debt something (
Works. But very long shipping.
The product looks good quality, there are a couple of degrees of intensity and is working on the parts of different body. The top of the almost and feel
Everything is fine, except for sending. Long sent, for the holiday did not have time to come. Payment was 1.12 traveled 10.12, arrived 29.12, and waited for 20.12
Good quality. easy to use. I really like it. the store Thank you very much. I recommend.
11 days to the Leningrad region-it's cool!!!
Everything works