SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK. Good warming patches, I take it all the time
Very good
ok
This patch is ordered for the second time, helps relieve pain, slightly warms, but does not burn. The product corresponds to the picture and description, I recommend the store. 4 packs came, in each pack of 5 patches, total 20 pieces, as stated by the seller.
I love these patches, I order not the first year. It is a pity that the delivery became slower twice. To the Murmansk region they went almost two months.
Prishol plaster, packed well, not yet ran, thank you
Thank you
We went very long. Patches really work. Recommend. Not worse than what is sold in Russia, but much cheaper.
Пластырь пришёл как в описании. Посылка шла долго, но не по вине продавца. Посылкой довольна. Спасибо.
I use constantly
I order these regularly. They help me.
Thank you. Very quickly came the parcel, everything was tracked. I order not the first time. Patches help, pain passes, light heat from them.
Очень хороший пластырь!
Yet to try, asll good, store 5 star.
Все в соответствии с характеристикой магазина. Есть русский перевод. Продавца рекомендую.
доволен. приятные ощущения от использования. заказал 9 упаковок, положили 10ю в подарок.
Супер, рекомендую!
Excellent!
Я пользуюсь этими пластырями, мне помогают, снимают боль в спине, заказывала уже и раннее.
Спасибо продавцу! Отправил очень оперативно! Доставка до Челябинска 20 дней!!! Заказываю не первый раз и буду брать ещё!!!
Спасибо! Быстрая доставка, пластыри 7 на 10 см, по 5 штук в пачке.
пластырь хороший,боль снимает
доставка быстрая,12 дней со дня заказа в 18 регион России. постоянно пользуюсь этой маркой но пластырями с дырочками ещё не пользовался, попробую напишу дополнительно.спасибо большое +5555****
Хорошие пластыри хорошо разогревают
Спасибо большое за быструю доставку магазину и продавцу.Очень хороший товар уже второй раз заказываю.До Дагестана за две недели.Рекомендую данный товар и магазин.
Came in 2 weeks, after aplying plaster it holded one hour and felt :) too soft warming efect for me
Плохо держатся на коже. Но за эти деньги, пойдёт такой товар. Кстати греют не так сильно, как перцовые пластыри. В остальном. всё ок. Спасибо продавцу.
Беру третий раз. Отличные пластыри. Помогают при боли
быстрая доставка 22 дня!!!
получила посылку через месяц после заказа, пластыри очень нравятся, заказываю постоянно, эти заказала для бабушки. они и боль снимают и греют.
пластыри отличные заказываю постоянно доставка 20 дней в 18 регион. спасибо большое +55555******
Заказываю уже не в первый раз. В этот раз была очень быстрая доставка.
Заказываю пластыри во второй раз у этого продавца. Довольно быстрая доставка. Пластыри нравятся. Спасибо продавцу!
Pllecam
Заказываю уже, наверное, десятый раз. Эти пластыри на толстой основе, отлично держатся, хорошо прогревают. Об обезболивании речи не идёт, но они отвлекают от боли, это факт.
пластыри продавец отправил быстро. покупаю постоянно, очень хорошие. мне нравятся. и греют и боль снимают.
Отлично! Хорошие пластыри, не пустышка.
Очень хороший товар. Пришёл быстро. Продавец реагирует на все просьбы. Сразу отвечает. Очень вежливый и внимательный. Рекомендую все товары этого продавца. Я много что покупала и всем очень довольна. Хорошее качество. Всё соответствует описанию.
В Забайкалье за 35 дней,не применила еще,т.к.противопоказание-кормление грудью(испытаю на родственниках)))инструкция на русском.