SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Osh
OK thank you
I highly recommend. So I know whether they are effective or not but if it helps psychologically
I'm fast now I'll try. Then I will comment
Well packaged sending fast now there is more than trying thank you to the store
Still not used.
Delivery is fast, in the case have not yet experienced. The store put a gift)
Received this day, I would come back to put a comment after trying
Received still pending results
great store ty
muy rápido y bien
Delicate not tried
Excellent.
не пробовали пока. прошлые пластыри уменьшали потребность в сигаретах вдвое, но вызывали аллергию у мужа. Надеемся на новые.
Очень скорая доставка. По количеству точно. Спасибо!
bom rápido! Continue assim!
Оформление 5 дней, доставка до Новосибирска 21 день. Заказ пришел в почтовом полиэтиленовом пакете проклеенном пупыркой. Продукт соответствует описанию, срок годности указан на коробке, в которой лежат 6 пакетов с 5 пластырями размером 4х4см внутри, инструкция на английском на коробке и на пакете. В действии не проверял, ранее покупал такие пластыри у другого продавца или производителя, но упаковка пакета с пластырями такая же, поэтому фасуют их очень много кто. Эффект пока не почувствовал, будем пробовать дальше.
Pas encore testé
After one day, I find myself recommending it to other people. I put patch under sole of feet. No urge for a smoking after 12 hours. I will order more.
товар доставлен вовремя упаковано отлично продавца рекомендую
siempre a tiempo recomiendo vendedor es muy formal y el producto es bueno
спасибо. пришло всё вовремя.
Спасибо! Быстро. И в подарок пластырь от укачивания!
Очень быстрая доставка.
Thanks. the order arrived quickly.
excelente
llagada rapida
По поводу посылки скажу, что доставлена в целости и сохранности, а какое в действии - ещё сказать не могу. Доставка достаточно длительная.
Заказ получен быстро. Спасибо.
todo completo, los parches son efectivos
Нет эффекта, никоретто лучше
muy contento
Товар шёл долго, но пришёл, продавец положил подарочек
Perfecto
Доставка чуть меньше месяца, всё как в описании 30 штук плюс один патч от укачивания, продавцу спасибо, буду пробовать.
La segunda vez que compro excelente y el vendedor es muy atento y de regalo un parche para el mareo
доставка долгая,но товар получила,продавец даже продлил защиту,об этом уведомил сам в см с,но этого не потребовалось,еще не пробовала ,отпишусь потом о результате
всё пришло.спасибо
Good store
шло месяц до Москвы, много заказала, правда не на ухо тестового пластыря, не от укачивания ничего дополнительно не положили, муж после н.г. будет бросать курить, только тогда смогу доп.отзыв сделать