SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The skin after it is soft. But very tight. It's painful.
The goods did not receive, but it is the fault of the transport company. The store returned the money. Previously constantly bought in this store and continue in the future, as the quality of care products and service are satisfied.
Good
All OK, in action have not yet checked.
Perfect! 100%. Great store! as shown on ad, good quality, very good price, free shipping, carefully packaged. Works. Thank you! See you again.
Track tracked, the product came very quickly, store recommend. Maybe due to the fact that several items were ordered in one order, as a gift put 2 face masks. Thank you.
Despite that it feels like a raunchy glue mask pull your little donshaartje note. Thin apply mask is light translucent thick layers dry slowly.
came really fast within 2 weeks!
Fast shipping
Just like the picture, well packed. it took more than a month to arrive, there was no follow-up so it was surprise. When I try, I'll add comments.
Track was not tracked and lost in the Mail, found when were already going to send back♀️ Mail of Russia Christmas tree-needles. The mask itself liked, no smell, everything is sealed, the timing is normal. On efficiency I do not know, I have the first such and compare nothing, but I liked it.
Well packed quickly delivered to store Thank you recommend
Article received more than a month, I will test it after
Came quickly, I'll try to leave a review
Delivery is fast, the quality is excellent!!!
Excellent.
Ok like described.
funziona
Thank you
Delivery was home. Ordered 11.11.2019 received 11.12.2019. That is exactly a month. Packaging whole, it was very surprised. The effect is. Thank you store
Everything has come, exactly a month has passed, will try.
nice fainei
Thank you very much Excellent goods Good store I recommend worth buying worth five stars
Well, it does not pull anything) better that is smeared and stikers from above here this really pulls
Ok
I order a second time. This is the best mask. Copes with its tasks by five with a plus.
Very good
Fast shipping. Very well opens pores) you can clean the skin yourself! Mask especially and does not remove black dots
The goods came in less than a month, PTS was surprised that there is an instruction in the Russian language
I did not expect, but he really helps, black dots became smaller.
fast shipping , great . The best product ever.Higly recommend .
Маска. Приятная на ощупь. Нанесли. Ждем результат. Отзывы через неделю.
Хорошо только для носа
Доставка в течение 2 месяцев. Трек отслеживался. Товар упакован хорошо, не повреждён. Маской не пользовался и даже пока не открывал заводскую упаковку. На упаковке есть описание на русском языке (с кучей ошибок, но всё равно приятно). Срок годности до 2022 года.
Всё пришло, спасибо!
Вытягивает немного точек, не как на картинке.
Najlepsza jaka miałam
trabaja muy bien deja la piel muy tersa y limpia,lo recomiendo!!!
Товар отличный, доставка быстрая, до Новосибирска пару недель - отлично! Продавцу респект за быструю отправку. Заказываю не первый раз.
Товар не получен. День вернули.
Excelente producto, cumple con lo ofrecido y funciona
Works really good and fast delivery
товары этой марки мне нравятся. заказываю все время
маска просто супер.. советую
Товар соответствует описанию. Справляется с функцией очистки кожи.
супер маска
like in the pictures !!! itchi to pull off but do the job ! Be carefull Paintfull to remove if to close of the eyes >_<
S’applique parfaitement
Goed product , voelt zeer goed aan. Top kwaliteit
Testé une fois pour instant, semble efficace.