We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-20 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived on time thank you
Came very quickly, thank you
Excellent
Заказываю уже 3 раз, приходит быстро, курьер доставляет прям до места, что очень радует,т.к Почта России -это….сыворотка хорошо подходит для моей кожи, капаю на ночь после скраба, наутро кожа как у младенца…
Заказываю уже раз 5, отличное средство. Снимает покраснения. А сейчас ещё и дизайн изменили. В общем работает, проверено на себе
Toso well I come fast just a battered box but all right thanks
the product has a neutral odor
Prepare morally for a very long delivery. In the rest, everything suits. The serum came securely packed, the box is not crumpled. Shelf life 3 years I use the third year, there are no allergies. You can use in summer in the heat instead of cream.
Very good texture and smell. We have to try! I hope it works.♥️♥️♥️
to Poland delivery took a little over a month but overall im very happy with the product
Good quality/price of Lanbena products. They all come packaged and with a code sticker to verify their authenticity. We will see effectiveness of products with time of use. I'll repeat for sure. Thank you
Good product! I like it
Fast wysylka. Not yet know whether dziala.
все хорошо
Received in a month. Same as in the description. I haven't tried it yet.
Came well packed.
The packaging a little small, although the store already puts what the product has. Arrived 20 days before the date indicated
100% OK. bystrach shipping
I buy already 2 serum, I really like it. The only negative-Long goes. Otherwise, everything is fine, sorry only, not enough for a long time)
Arrived to Poland after the prescribed time and I had to contact the store with a request to extend the seller's protection. The product itself is fantastic. I really recommend,
My order came in 50 days. Packed in a transported package with bubble film inside. The box was packed in mica, inside was a plastic jar with a plastic pipette.
Genuine product conforms to the description
All got, came in less than a month. Still as a gift gave 2 masochki :) Thanks!
Good store highly recommend
Strange smell, the effect is, I add to the cream
Delivery less than a month, well packed, absorbed quickly. I like it very much.
Everything is perfect- love that fluid. 5******AAAAA++++++
The goods did not reach, returned the money
good item, leave the skin soft and smooth
The goods did not come
Unfortunately, the order did not come
Delivery three weeks. Serum like. With shelf life is always good. Packed perfectly
Order delivered very quickly. The product corresponds to the description, the box in the film, the shelf life is excellent. I recommend.
For the second time in this shop, she orders various cosmetic items. This time more types of serums and masks, and eye cream. Seller attached lip gloss for gift, so thank you. Everything was beautifully packed and arrived in a very fast time of -27 days. I am sure that I will be very satisfied with the items, as it is the first time since the store sells quality goods. I will definitely order more from this seller.
This pack dotarła. But 2 orders of this shop not otrzymałam so I am not satisfied
Thanks arrived before delivery date
The parcel was received quickly. Very satisfied.
Came for 2 months. Well packed, marked. The bubble is not quite full and the smell is a bit strange. Moisturizes well, does not dry, allergies did not cause
I didn't. Came quickly
Ordered 11.11.2019, received by ukrmail 28.12.2018., the order is satisfied, I recommend %
Not the first time I order in this store. All like) fast shipping with tracking, good products, nice prices. This time the store put a gift, 2 masks)))
Recommend I don't have any new developments on the skurze a used one time per day traces after pryszczach jaśnieją I am glad, product works zamówiłam already another serum
Nice product, I don’t know if it works
All right, I'm good, and now to prove it. Thank you store
Class!)
Glass jar. Pipette is very comfortable.
Пришло примерно за 3 недели. Посылка не отслеживалась. Баночка поастмассовая. Сыворотка пахнет обычно, в деле ещё не пробовала
thanks store
excelente producto, el vendedor envió regalo
реально работает. наносить надо после тоника под крем. у меня мелкие морщинки разгладились. рекомендую.