SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
100% recommend product and store. Serum in mica sealed, shelf life is in order.
Super! Works, recommend
Urun is well packed but comes with a lot of gec
The description of the store is accurate, as a gift sent a probe with a black mask, to remove acne. all serums correspond to the declared parameters, delivery is problem-free and fast, at home. packed in pouches and branded box with gelatin. the first impressions of the application are wonderful. my skin reacted well to the serum, without irritation and redness. as for me, The effect was visible immediately, the skin visually rose, became smooth and pleasant. for a more or less understandable result you need to go through the course. the consumption is not large, the smell is almost or quite. It's a little pink, but it went very fast. I recommend it to the seller and the product.
Product very well packed, with stamp of authenticity. No smell, liquid texture, easy absorption. After almost a week of use I still don't notice visible results, the pores of the face from my perception look the same. But you feel the difference! Skin feels extremely soft. I 've extended wear to my neck and I can tell my neck is also softer. I don't know exactly which of the 3 gives better results because I use them together at night and some sometimes in the morning.
As in the description. The consumption is small. No sticky feeling, quickly absorbed, it seems to me a little smells of fish a couple of seconds when you apply
Good. I like it :)
Ordered 1.09.19 came 8.10.19. Everything is well packed
To be honest, i did not hope that they will come to me!!! came! went very long. the packaging is a little wrinkled, but the bottles are intact. each box is sealed in a separate film!!!!
This is my second purchase of serum. They're very cool. I had inflamed nailers on the face in the form of a boar, after a week of use of serums the nailers left and the spots after them were clarified. I definitely liked it. I recommend the store. delivery fast maximum 3 weeks. Everything came packed in a proprietary box with a hologram.
Very cool!!! My skin is oily and problematic, lambena is very suitable, it is well absorbed does not leave a greasy shine, ordered for the first time, to the moscow region two weeks, thank you to the store! Very quickly, i will order more,
Loved the products arrived all organized and the same way is pictured
5+++++++++++++
Cool
everything ok very good products and good store
Great! I take not the first time, the result is satisfied.
The first order did not come, the store without problems returned the money. I ordered a second time and everything came quickly enough. Serums themselves very well moisturize and nourish the skin. I'm very happy
Excellent product! It does not take more than a month to arrive in brazil. I love it!
Recommend-store and cosmetics 5 +
Serums came, packed in a puffy bag) but everything is intact, the boxes are not wrinkled, nothing leaked) bottles with a very comfortable pipette inside, i buy them for the first time, therefore, i can not say anything about the action and efficiency) i will try)) thanks to the store and successful sales
This is my 3rd time ordering this product. it’s really nice and I love the way the vitamin c serum blends
Good serum, pleasant application and very neutral fragrance. Well tolerated by my sensitive skin
Great, and already the third time that the purchase. Recommended!
Show recommend got everything right
Took but arrived, arrived perfect still came a toast thanks to the store, I recommend
Exactly says in description
Received in 3 weeks!
Received, thanks
The goods did not come, the money was returned
All super. thanks
I took serum exclusively according to the reviews of girls. Packed well, delivered very quickly, the product corresponds to the description. More detailed feedback will complement after using serum.
Order came very good packed, with protective bag, after ONLY 10 Days. The botles look ok, the water inside Its not the same in all 3, small diference. They are thick, but on the skin Its good, light feeling. After use in 30 Days, u will share the effects.
Delivery three weeks before st. petersburg minus one star for the fact that the boxes except that they did not stick in the package. Everything is wrinkled! Strange that did not crash
заказ пришел быстро (месяц до Астрахани). об эффективности пока ничего не могу сказать, но наносится хорошо, быстро впитывается, не оставляет липкости на коже.
Пользуюсь не первый раз, заметила что лицо стало ровнее, и поры на носу сузились, мне понравилось очень
доставка в районе месяца,отслеживалась...Всё упаковано с качеством( в упаковку с пупырками,)с сроками годности на коробочках..в подарок прислали маску для носаСпасибо!хороший продавец!
Los sueros son exactamente lo que dicen ser. El mejor de todos es el ácido hialurónico, que deja la piel suave, tersa y muy humectada. La vitamina C hace la piel se sienta más templada, y su olor es muy agradable. El 24k se siente que humecta pero aún no observo algún resultado particular. En general, esta marca tiene productos EXTRAORDINARIO, y estos NO SON LA EXCEPCIÓN. El vendedor muy serio y atento. Envío súper rápido a Colombia. Sin problemas con el seguimiento.
Great stores attention. Product as described, but it gave me rash.
Товар не пришёл но продавец общительный сразу вернул деньги. Спасибо.
Сыворотки мне понравились. Ложаться хорошо, впитываются не оставляя жирного слоя на лице.
Купил для мамы. Посмотрим, что за чудо-мази. Пришёл товар довольно быстро
Использую каждый день. Не знаю есть ли польза, но хочется в это верить))
Excelente producto los resultados son increíbles
бутылочки небольшие. Буду пробовать. Морщинки и правда выравниваются. Продавца рекомендую.
Başarılı ürünler beğendim ve tekrar sipariş vericem.
Perfect! I"buy more...
Заказываем третий раз, пока всем довольна.
Все хорошо. Спасибо
Excelente producto y servicio. Mil gracias!!
хорошая сыворотка, кожа от нее мягкая, впитывается быстро, запах нейтральный, больше понравилась с золотом!