SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very happy. Many Thanks
You can have a shower and tattoo will stay if you will be gently to the skin. It can broke a little in places that skin is stretching a lot.
All super as described Thank you store
I received the tattoo, I ordered it on the 11:11, because of this, the delivery is longer, not yet glued, I will add a review later
Long delivery
Tattoo bomb! I order the third time) if it is good to apply and not rub with urine, then you can spend three weeks. Everyone asked if real and where Took, shared a reference, in short, the indicator that the translation is quite decent quality!!! One shortage that delivery is almost two months (but in our time pleases that delivery works at all! Thank you store! Thanks Ali Express!
All satisfied
All good
Although it is not appreciated well in the photo it is very nice.
The quality of the print is so-so
Arrived very fast guys are
Is fast
.
It's super. I recommend to buy.
Well arrived.
little bulky to transfer
Delivery time is not According.
Delivery time.
Long delivery, and so excellent for times. The picture of the lion is slightly stretched.
OK OK
Well ok
Arrived well tranquilinho even
All is well. There are no complaints about the quality of the goods and sending. I do not buy for the first time, always everything is on the level. The goods arrived at the specified time, a little delayed at customs as I understood. But in terms of current realities, it is acceptable.
All OK OK
Packed perfectly, came all that ordered. I advise the store.
Came crumpled, not smoothed folds then printed on the skin with black lines. Expected a clearer contour. For 3 days already began to wash with stains. For their money-norms.