SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
has a strong smell, won't be using on hair
I received the goods as in the description, I did not check yet, after a while I will not write off.
It smells like something unusual, like citrus. But someone can smell annoying. A big box for such a bottle (even 2 will fit there) I expected it to be more. It was packed well, there was a month somewhere
Very long went almost 2 months. Track wasn't tracked. I'll try to add a review. Everything came intact. Bought for prevention from hair loss.
The goods did not come, did not communicate with the store. The goods were not tracked, opened a dispute.
It's been a very long time. But the goods are happy, the oil is pleasant, it smells like lemon. Scary fat, so I add a droplet to shampoo, the hair is softer, it smells nice
Received. will use and add additional feedback.
top
I received the order and very satisfied...
Long went from mid-November to mid-January. Opened a dispute. But it all came up. the box is whole, not crumpled. The bottle is a little fat, I'm not critical. Everyone is happy, except for the timing. Took for $1,84
Correct, smells very good, not enough recoil to judge the efficiency
Serum liked, 5 *****.
Long went, but most likely because of the holidays, and so all the rules, the store kept in touch. I hope that they will grow))
всё конечно как в описание, но есть одно но пришлол товар с почти открытой пробкой так что 4 звезды, а так всё хорошо заказываю второй раз
She is as in the picture I love the smell but she is small I recommend you slow delivery
Delivery is long, then everything came intact. Thank you!
good product.
Three good
I have received the item, the product is a bit oily, can say nothing as far as results by now. Thank You