SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I recommend so far it's OK.
Frankly he's really good! I was a little reweaving at first because normally it costs a lot more but it works perfectly. Thank you this is the super purchase
Great thing after a hard day. Relaxes muscles well. Works at minimum speed for quite a long time. At maximum-up to an hour with one full charge.
I always buy this brand. Top Product recommend
Super, I order the second one for a gift, everything works, whole, delayed for three days.
Quickly arrived! Well packed!
Excelente
bien
Amazing! Best money I have ever spent on something!!
The goods drove 2 times longer, instead of promised 5 days it drove 12((((but the quality of the product at altitude, I was very satisfied, the packing is excellent, and this blocked sadness from the long waiting for the parcel, I recommend!
Very good product at correct price Fast delivery and compliant item I recommend!
super!!! works perfectly! thank you store
Viconane's castle. Goods priishov for 4 Woods in the Czech Republic. In the first case, 6 attachments, self-charging and charging. Persha charging 6 Godin, the battery trimav bielshe double Godin on the pershie shedi. The shvidons are 30, ale on the fart for me Duge is dull. I'm pre-war.
Great product
The product is as it comes in the description.
buena
Delivered in 3 days!! Robust construction, to test.
really good product, amazon is selling same product for $150, so yeah go for it
The gun works, in principle with the task copes, but a little of toy plastic. But for such a price top!
A little heavy and operating time apparently not exceeding 5 to 12 minutes depending on the power used. Otherwise this massage gun is powerful and works well; You must know how to use it as a pro without hurting yourself!
Très satisfait.. À voir a long terme
good as described.
Pretty good. Works just as good as more expensive models. Mine had a minor display issue but doesn’t affect the use of the gun and store resolved the issue
Exactly as pictures, my boyfriend is fisio loved.
The first time sent a massager that does not work. The battery shows charging at 99, but the massager itself will not turn on. After communicating with the store, he sent another one who came in a week and he turned out to be fine. In fact, the problem with the first massager in the battery, although it shows the charge, and even 12 volts on the contacts, but the massager does not turn on. The massager itself is excellent, made very high quality. Smooth adjustment of the vibration speed was very useful. Nozzles are thick. The seller is sane and rashet problems.
Arrived on time packed well, quality product, recommend the store :-)
Arrival Within weekly, מנסיון first works great arrived bit with abrasive but packed good
Absolutely excellent! My third time buying this, as my parents used mine and asked for one and a friend wanted one after he used mine as well
Express delivery! Ordered yesterday, received today!!!! Isn’t that amazing! Works perfectly, I fully recommend this store!!
Super!