SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The device is good, it functions perfectly, curls hold for quite a long time. it is more convenient to curl than iron
Not enough warm up to for the gate
The curling iron is super. Very comfortable, greatly saves time to create a hairstyle. Delivered on time by courier to the door.
shipment arrived after Christmas and boxes were torn up so couldn't wrap my granddaughters Christmas gift and embarrassed because it was after Christmas and ordered in early to middle November. not real satisfied with shipping.
Fast shipping. Well packaged. Complies with the description
Arrived OK, the box a little wrinkled, but not interfere in anything. The product working OK. Need a little practice. Tracking work, received a little over 1 month and not paid the Postal Rate
The goods did not receive, opened a dispute, returned the money.
Three good
One of the two arrived broken.
perfect
Curls in seconds!
Super fast delivery. Product very well works. Recommend very warmly!
The curling iron is very good, curling quickly, I really liked that it gives a signal that the curls are ready.
Cool thing!!! In half an hour I created my curls! ASE works. It came in the package in vacuum so nothing crumpled and did not fall off)))
Very beautiful product and very well packaged and protected. The problem is the instructions for use because no translation in French but thanks to YOUTUBE and the announcement it will use is easy. So I did tests, POSSILBE to choose the TEMPERATURE, the right left or automatic side and time. The device is LEGE does not hurt the arm. The loops are good and make beautiful twists. Apparently there's only one beep that signals when it's over. When you put A too big guy it beeps DESSUITE and long so there is no risk of tearing your hair. I am very satisfied with my purchase and I recommend 100%
it was a present, it looks awesome for that price, still trying it out but its not hard to handle
Fast Delivery, Nice again Thank You.
Curling Iron Works, curls are good
Excellent quality, everything works.