SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods did not come. The money was returned.
A little leak during transportation, and so the primer is good.
very fast delivery - less of 3 weeks to Ireland. Didn't try yet, looks professional and accurate
It seems not bad, the bottle of IR is large enough
Satisfied with my order
The goods did not come, but the money was returned.
I haven't used it yet. I'll add later.
It came pouring and less than half a boat
Leak, left at the bottom, threw away
ty
as described
I thought it would be a sticky primer was not
Went in good packing until I tried
Arrives in good condition, as in the photo
Same as photo, yet used. Fast shipping
all good will leave feedback when i try it
Спасибо, товар пришел！
sehr zufrieden
заказывала 31.3 пришло 24.4 всё супер. бутылочка полная до верху. рекомендую.
انا سعيدة جدا لقد أتى خلال ٣ أسابيع انصح به
все ок
Super
Посылка не пришла. Продавец без проблем вернул деньги.
Thx
Nunca llegó pero me devolvieron el dinero
посылка в Брест пришла через полтора месяца. флакон полный, упакован хорошо, вот только срок годности так и не нашла. в деле ещё не пробовала, но всё равно впечатление хорошее. продавцу спасибо!!!
Товар не пришёл. Деньги вернули
пахнет ацетоном
товар ждала три месяца, он так и не пришёл, деньги вернули за что спасибо
I can hardly see the brand on the bottle.
aciu gera preke
товар не пришел, спор закрыт в мою пользу
ok
fine
Frasco de vidrio todavía no use el producto
очень жидкий, в дели не пробывала.
Заказ пришел с опозданием,открывала спор. НО в итоге заказ все равно пришел,спасибо продавцу и сервису алиэкспресс которые учавствовали в споре.
It’s great for this price
Пришёл праймер,бутылка немного грязноватая но это ничего страшного,хорошо упакован,не вытек,бутылочка полная)единственное не поняла кто то пришит что он для наращивания,а не для хеллака( буду разбираться)