SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The hair dryer is large, but it dries the hair well
Большая, не круглая! (эллипс), в остальном ок. Пришло Укрпочтой коробка помята, сама расческа в порядке
Everything works. Very fast delivery.
Corresponds to the description. Shop recommend.
It works well, dry fast and it's not as loud as a traditional dry dor, my hair and very curly and I could stretch it well, though after a while it got cold and ugly, we have to work harder but that's because of my hair type, well-packed wine, and I get there fast, In the photos you can see the hair styling and a part without comb, it doesn't pull, only if your hair is tangled because normal but if it has it properly unwrapped and without knots besides, if you get hit by any rum, It's the same as if you stick with another traditional brush and stick a tiron because there are entanglements!
So happy with this tool. Quick dry time for thin fine hair
Standard I need adapter pro Brasil.
Fenomenal, me llegó en un día. Funciona bien pero la única pega es que al tener bastante pelo y largo se tarda bastante
Best investment!! This thing works amazing! It’s put together very well and didn’t seem cheaply made at all. It has three heat settings which I need for my fine hair. It allows you to free up a hand to lift hair and get a blow out as close to a salon as I’ll ever get!! It’s really a time saver and makes my hair look great! It also made my hair very healthy looking and shiny too!! I am blown away by this dryer brush (; it’s the best tool I’ve ever purchased and I’ve purchased an expensive straightener and hairdryers too!
Fast delivery.
The comb is very super! I advise everyone who loves to protect their hair. Many thanks for the fast delivery!!!
goed
заказ пришёл быстро в гомеле получила через 21 день, расчёска как в описании, большая, все режимы работают,всем советую магазин и продавца
very good
increíble no puedo decir más me ha cambiado el trabajo del día a día para ir en condiciones a trabajar me ha quitado 1 hora de trabajo
it came so fast, about 3 days!!! i'm very excited! the hair dryer was well wrapped and looks great. this is the second time im shopping from this store and this green one also has these little bristles so i wanted to try this one. I am very happy and hope that it will last me a long time! thank you seller :)
The hair dryer works. Thank you!
As described. The color is as shown black with hot pink pieces. The product was delivered very fast to the US. This hot air brush is easy to hold and use. At first I thought it was too big but it works just right. I used it toblowout my daughter's hair and she did not complain of the heat or the tugging of her hair. I am happy with this product. I recommend the product and buyer.