SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing gloves, I really like it and the delivery time is quite efficient.
Everything is fine
I use for fitness (bar, etc. Simulators) The Palm is protected by sewn gasket, the wrist is fixed well with Velcro winding, not the first pair, enough for about 6-9 months at 2-3 training per week. I recommend amateurs.
Great product, as usual!
It's okay.
great product
As usual, very good quality. I have ordered this item several times already.
Buenos
They look good, a few details in seams but for the price the quality is good.
Superyu Och. Happy.
Perfect
Good purchase though it takes longer than estimated
Good product
Arrived to Bosnia in 23 days. Undamaged and I am thrilled with the product. Strongly recommended
Отличное качество перчаток! По размеру идеально подошли! Доставка 9 дней! Полностью отслуживалась! Спасибо! Рекомендую и товар и продавца!
Thank you!
Отличный перчатки, нитки не торчат, сидят удобно. Доставка 2 недели.
very good product, it took so long to arrive but it is good quality
Отличный товар. Заказываю второй раз. Ребенку и на подарок.
Great store, fast shipping and great product.
Good product, everything was in order.
perfect size
llego antes de tiempo y muy buen producto gracias
Качество за такие деньги вполне приличное. Для турника не очень подходят (не "липнут"), только для выхода силой и там, где нужно проскальзывание. По надежности станет понятно через пару недель. Крой и материалы хорошие, рукам комфортно. Пришло быстро, продавца рекомендую.
Blazing fast shipping and arrival. Quality is extraordinarily. Very satisfied with the store and the gloves.
I would buy again. Thank you. 5 Star!!!!
good product
Отличное качество. Как себя покажет - хз. Некоторые нитки торчали, но это мелочи
Very fast shipment. Delivered in 14 days
very good quality!!!!!!!!!!!
a++
Thank you for your service.
Хорошие перчатки !!! Опробуем в зале)) качество нормальное
Excellent
Thank you
very good quality , ordered 1 before and I ordered again , recomended
Zit erg goed. Zelfs bij de vingers geen pijn bij de stiksels. Ik zeg helemaal top
love these - very nice - thank you
Product is as described. Good store.
Llega muy rápido, en menos de 20 días. Muy satisfecho