SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Mignon. J adore
It took a long time to get here. I just got here. It's just like the picture.
At last my bracelet came! Already desperate it and get it! just put it in the mailbox, for a very long time I went, now I'm waiting for the results, thank you all and who sent and who))
The bracelet is good. I take not the first time. I confirm the action. Only immediately you need to change it to a strong rope. This one's fast.
Fast delivery, product as description. It remains more than to try if it works
I'm happy, I came earlier, the bracelet was a gift, the little thing is pleasant
As in the photo. The bracelet is heavy. I'm a little free.
Maybe the bracelet helps, but for me it's like just a beautiful decoration on the leg.
la pulsera me gusta mucho, el vendedor muy amable.
All as in the description, thank you.
cool mais pas gv grand
Super, great eye patch. And the bracelet pts liked
Magnetic, only small for the foot, it's good that I took two, I'll make one
I got it, it looks pretty nice. Ordered for mom, she has overweight. I hope it promotes fat burning. Unfortunately, I did not get on my leg-small. I put it on her hand. Let's see how it works.
amei
очень красивый
Шло очень долго. Трек не отслеживался. Пока не пришла на почту. Даже спор уже открыла, но все пришло. Продавец вежливый!
The bracelet looks exactly as described. I still can't say if it has an effect. Delivery to Bulgaria took almost 2 months.
It fits Super, thanks
Product doszedł in 2 months consistent with the description
I recommend him to all. Seriozitate maxima. Recomand tuturor
Got it. Thank You
Same as in the photo. Magnetic.
it's alright
ok
It's just like the picture!
good
It's good thank you
Good product. Made a month for Morocco
Great!
nonsense fake
Long shipping, item ok.
The product is described accurately. I recommend the store.
I arrive in good condition