SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's OK as always!
Best ever but I would like that you have 0.10 mm instade of 0.07
Very nice good quality, not yet tested
Excellent quality. very fast delivery
ok
I am very happy because the race that will come after a month and the next few weeks is running, very fast came, and the lashes are very high quality, I ordered a long time, I was not disappointed,super!!!!
I am very happy :) because the race that will come after a month and the next few weeks is running, very fast came, and the lashes are very high quality, I ordered a long time, I was not disappointed,super
They’re are great!
Cilia Super, the store sent immediately. Already several times I order and very satisfied!
All right, just like 3 or 5 fibers are very thin. They come well glued don't take off at the moment
ok
Like that after Times good. That is perfect, both bending, and opening, and length. Then does not correspond to the specified length or bending. But they are for me, for insurance if very tight recording, so as not to get tired much in a day. So I'll use it anyway. In general, I recommend.
Shipping faster, glittered listen
Very increased in price, soon it will not be profitable to buy them at all!
good
The lashes is good as described but the delivery which is supposed to be at my address, was delivered to the post office very far from my location. I had to pay extra charges to receive it and is not impressive
The lashes is so good , it’s come like i wanted
Will order more
Polecam
Ok
Long went, and so everything is fine.
Super fast delivery. Good quality.
Goood eyelashes 2DE X that I have ordered
its been packed verry good and quality is good for that price.
I usually order from this supplier usually everything goes well but this time the order really took some time to come and the brushes I ordered are pink and black as I asked i'm a little disappointed
He is always been so efficient in trading . Thanks a lot
Great!! Cute twist and suitable length
Very good...
I absolutely love them !!!
Ordered 12.12.19 prishol order 30.12.19 courier brought home, all whole, packed well, the description corresponds, I will order more, thank you very much I'm happy, in the work they have not tried yet
Cilia Super
Great! I have good glue, so they glue without problems. Neat and thin. Already ordered more