SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much. The goods were lost, waited a long time, as a result, the store returned the money
Goods did not receive
Lacquer charm. store Thank you
ok
Very beautiful shine tender color unobtrusive went long
The order came very quickly, because I ordered another thing with paid delivery. The varnish came cool, but not the one. It's a shame only that the volume is smaller, and the gel-lacquer is cool .. I have a match almost 100% in color. The store still recommends, because Lae was sent cool, and, I order from him 2 times.
The product is accurate, although I don't test it yet. But it's taken almost two months to arrive. I don't recommend, there are faster stores.
Good
Very beautiful shines a lot nice pose I recommend
I ordered 13 colors, all colors came bright, painted in one layer, I'm very happy, I recommend to buy, sent quickly, came in three weeks, thanks to the store
I ordered the second time! Track didn't track! Worn very well! I like it
The goods did not come, the money was returned
The store sent the order immediately, I recommend
The gel is very steep, the color is saturated. Rekamenduyu. The store is good!
Very beautiful color dark blue full can to the edges
The lacquer is very good in quality
Brighter than the picture
The varnish is very beautiful and thick, but you need to apply in two layers
Normal lightning bottle
Came in rows, well packed, the color is not different from the photo, exactly the same
Everything perfect, it came sooner than expected
verry beautiful and shining color. In photo is 2 layer.
Has a strong smell, went 2 months, from the picture is different. How will it stick on the nails I do not know.
Good
Very beautiful color
Gel color is very beautiful, moderately thick
Shchakaz got it. But sent a different color Almost happy. But still thank you.
super
Atejo po pristatymo termino Tikrai labai grazus lakai.
Small not 7 ml
Thank you for the second day.