SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything went well we start using
I liked the company's products. I ordered a cream for the neck and face. I use the review add.
Everything is fine as always
Yes, the cream is very cool, I order already 4 times, thank you
товар отримала. продавець поклав не 10, а 11 штук, дякую. крем сподобався, гарно зволожує, має легкий приємний запах.
The cream took a long time. On the face of the allergy did not show up, the cream liked
Long shipping. We take not the first time. The cream is excellent.
I order constantly this emulsion, everything is as always cool, sending fast and packed all well, thank you very much to the store for this! Skin after emulsion moistened for the whole day! Definitely recommend
Advise me Suitable and like
The goods received, everything is perfectly packed, thank you, I will get acquainted with new offers
The parcel came quickly. It's okay. The cream has not tried yet.
Thanks to the store, another 4 things as a gift put) everything is well packed, in 2 boxes.
Everything is fine! Packing at height! Thank the store! =))
I order constantly, for almost three years. Ideal moisturizing emulsion, very convenient to take with you.
Reliable store. The order came earlier than planned. The seller put 2 bags as a gift. Thank you. Now it remains to try this product. I ordered a mask and 3 sets of emulsion, focusing on reviews.
The track was tracked, I order not for the first time, this time I ordered 2 sets-as a gift the store invested 5 (!) additional probes. very grateful!!!! I recommend!
This emulsion I order is not the first time and not even the second time) and with each time I order more and more, although the consumption is very economical, one probe is enough for 4-6 times. In the morning I apply before makeup, it moisturizes well and quickly absorbed, in the evening I apply after washing. The skin after it is velvet. I recommend to everyone.
Good product
Packed well, how I will use then tell
OTL put 11 bags!!
Good emulsions, it is very convenient to take on the road. I ordered 2 sets, the store put 2 PCs as a gift.
I really like the products of this brand. I order constantly creams BB. On the skin the cream lies perfectly. The store quickly sent the order, delivery month.
Packed Super, I use for a long time, very good-I recommend!
Texture cream good overall good
The order came for 1 month, the store put 1 extra.
Chic thing, easy to apply, absorbed and does not leave a heavy feeling on the face. I take myself and for gifts for many years, the quality is invariably excellent. The effect is good, very moisturizes and refreshes. Convenient for travel. Plus a gift-for every 10 bags an additional bag. All the parcel was very well packed from damage and everything went super. And quickly, in 3 weeks. The store and the store respect.
Normal
The goods came before the specified line, thanks for the gift, the face becomes elastic and velvet.
I got my emulsion. As always, everything is fine. Very good store
The store sent 11 bags later than the rest of the products. Therefore, I write a review about everything only now, when these bags came
Got the coins. Everything is excellent delivery to RB month. Thank you very much.
All OK
The cream is good, I bought more than once! Always one more! Thank you!
I liked it very much. I recommend to all this store
Everything came quickly, in integrity. Cream good
Thank you very much for the fast delivery of the goods (about 20 days in transit). In the puffy bag was not 10, and 11 bags of cream-a pleasant surprise. Very grateful to the store (store) for kindness and attention.
The order was a month, the store did not communicate
All super, thank you, came 11 pcs
Normal shipping. Put 11 pieces
Delivery about a month. Silicon these i take not for the first time. I like them.
Top store,good product.Very well packed.I recommended this store.
Very good product and service, I have bought already before, so I am quite happy with it
Все, как впрочим и всегда, на высоте. Качество товара, доставка и цены. Продавец молодец!
положили 1 в подарок. очень быстрая доставка
очень хороший продукт, отлично впитывается и увлажняет. это второй мой заказ, отослан вовремя и приходит в срок
Крем такой легкий и увлажняющий.Хорошая косметика,рекомендую,заказываю второй раз.Сейчас делала большой заказ из 18 наименований.Посылка пришла хорошо запакована,ничего не помялось и не протекло.Продавец ответственный и внимательный.Положил подарочки.
Ok
Обожаю эту эмульсию. Очень приятный запах и консистенция. Быстро впитывается. Конечно это не волшебная палочка от морщин, а просто классный и приятный крем
güzel
Lo he comprado en tres ocasiones. Me encanta!