SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The file is very worthy. Two surfaces with different notches. Satisfied with the purchase.
FILE-fire, do not mind the money paid. Package for 5 +. Thank you store!
I am very satisfied
very good
Super
Thank you. Fast shipping. Quality goods. My wife really liked it. Recommend.
Delivery 9 days to Moscow! Packing in inflatable mattress which put in carton! You can give as a gift! The quality is excellent! I bought for 839 rubles with delivery. prrlavets and I recommend it!
2nd time ordering - this is a great nail file!
I recommend the product and the store!
Product quality
Пилка хорошая, упаковка тоже на высоте, доставка быстрая. Продавцу спасибо!
ok good
Thank you excellent file is very satisfied and delivery is fast.
quality product
Goodd, as always, good material and product. But i eill not buy anymore cuz a pay an extra taxx from ue, for any product they made me pay 2 dollars+ tva.
Excelente produto, exatamente como descrito! A embalagem é exatamente como mostra no anúncio.
Packing at altitude, I think in the case will also be on top. I take the second product and very satisfied. Thanks for the quality.
Good product!!
Very comfortable file
Quality product all on top. store responsible order sent fast!
Looks solid: inside the cardboard packaging is a metal box, and in it a file with a cheholchik. The parcel was 30 days, because. Ali collected several orders in one, and from the moment of order to delivery it was 40 days, the track was tracked.
The quality is excellent.
Very good quality. Quick delivery. I recommend this store.
Excellent quality and fast delivery. I recommend.
Material and product finishing is perfect. First choice among premium products
Perfect
Excellent quality!!!! I recommend.
Good quality, delivered quickly.
Good file for natural brittle nails. Does not cut the fullness at a time. We need to make an effort. One side with notches gently saws, the other with a small pattern grinds. The store is sociable conscientious.
I am satisfied with the quality of this transaction. Thank you.
Excellent file and excellent packaging. I am very lovolna goods and store. thank you!
ok
Very like this firm, high quality tools. I order not the first time. Delivery is fast. I recommend to everyone.
Two weeks to mo. The track was tracked, the description corresponds. Good file, beautiful, high-quality. The only thing i would like to tell the manufacturer is why to make such a road, metal, gift packaging, because it is still on ejection. It would be better for this money, the case for the file was made not of plastic, but of genuine leather.
good high price
The best quality/price, a good tool for your hands or nails
Top quality and finish. A++++
Пилочка пришла быстро упакована так что можно на подларок я очень довольна.
Очень качественная пилочка .
очень хорошая пилочка
Excellent quality and fast shipping. Packed in a presentable metal box, suitable as a gift.
отличная пилачка
thanks to the store. as described in the picture
Excellent Product! Good Seller Fast delivery.!
Очень хорошая упаковка, выглядит прекрасно
Супер !!!!!!!!
Excelente
Продавец отличный. Качество супер. Спасибо!
Hight quality !
Item arrived to Serbia after 13 days! Excellent packaging. Astonished quality as always. Thank you store.