SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super
OK
Very good product
Now I do Japanese manicure myself. Paste and powder work. Thank you.
All super. Shipment dotarła to Poland in 25dni. Pudełeczko packed. Can't wait when wypróbuję.
Goods consistent with the description.
Egész gyorsan megérkezett, mindkét tégely tele of, még Nem próbáltam the biztos jó lesz
Still not tested, but everything is as description
I am srednio satisfied. Missing included polisher powder puffs-actually no her in description, no but set is kind Setem and niekompletnym. Poletka for paste very poor quality, looks tragicznie after one use-virtually to Hopper. Inch rest OK-paste and pressed powder. Gives effect as living room.
I am VERY zadowolna! Shipping to Poland in approx. 3 weeks, shipment in very good condition, product zafoliowany, content consistent with the description. Unfortunately not rozwinęło the tracking package, but in addition to this all in Best Fine
Thank you. The parcel came quickly. October 08 made an order. October 29 received. The product fully corresponds to the photo. Let's see how it will be in the case.
very good
It's great! I 've made a few friends and they're very happy, because the nails really regenerate. Thanks and see you next time!
The nails are very nice, i recommend this product
Thank you! Everything came within a month, everything is neatly packed, as in the description!
Beautiful :) very contented
Very good product
Set running easily make yourself wearing manicure Japanese
Parcel came in about 2 weeks. Everything exactly as in description. Instructions how to make a proper manicure is included. Works well. Recommend.
Super Very fast shipping recommend
The kit arrived very fast, and is very professional. Keeps nails natural and shiny, lasts very long.
все хорошо, доставка 2 месяца
Przyszlo szybko, pięknie zapakowane. U mnie z pasta i pudrem wszystko było w porządku. Już próbowałam i efekt wow ❤️
Отлично, все как на картинке. Бюджетный набор для японского маникюра.
Ok
The kit is very good, I would recommend.
it's ok
Ce nécessaire à ongles est arrivé en une quinzaine de jours bien enveloppé dans un emballage protecteur, le vendeur est donc sérieux et fiable. Cet article est très mignon avec une jolie présentation dans une boite rose. Le seul problème est que la pâte n° 1 est compacte et il est quasiment impossible de l'utiliser comme il le faudrait. Je n'utilise donc que la pate n°2 et je parviens tout de même à un bon résultat. Je précise que j'ai commandé à un autre vendeur un nécessaire de la même marque mais dans un autre format (boite carrée) et j'ai rencontré le même problème avec cette pâte n°2. J'ai enlevé une étoile à cause de ce problème.
excellent