SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not my first time ordering
The gel came full, packed perfectly, thanks to the store!
Thank you good gel
Very good consistency is amazing and you perfect for my nails
The goods arrived on time, packed soundly. The quality is good, the viscosity is medium, I use it to strengthen and build up
Well arrive
First time when I oredered this gel, it was too liquide and great, this time I ordered, it comed hard and not liquide . But ok…
Work with it in pleasure, the color is super.
Thanks to the store it came as a picture I really liked
Everything came quickly, well packed, I'm very pleased with the quality of the products!
Thank you but too small
Very good gel. It's a pleasure to work. The order came on time. Thank you very much to the store.
It came faster than it was written, about 2 weeks after the order came to Norway. I have not tested yet, but I can say that it comes to the whole, does not stink of China and they combined several parcels, it's very good. I recommend the store, the product is excellent.
Very fast delivery, about 2 weeks. The gel is plastic, it reminds me more of a gel-lacquer base, it is well aligned and perfectly covers the nail plate. The work is simple and easy in sawdust. Thank you store!
Quality is normal, packing is good. Shipping fast.
The color is beautiful, but the gel itself is terribly thick
I love these gels.
Super
The jar came safe and sound. Packed perfectly! To the touch in weight is heavy. I haven't tried it yet. But I'm happy that she came and everything.
Very satisfied, cool
I take the third bank, the gel is excellent, I will order more
заказала 09.08.2021.пришел заказ 28.09.21 еще не использовала как использую дополню отзыв.
Packed well! the gel came! Corresponds to the description, the jar is large. Until I opened, then I'll add a review! With the store talked, the parcel was tracked! I am happy with the goods, I will order more! Thank you so much!
Arrived before declared, packed well, the quality is good.
The order came on time, I really liked the quality. I order not the first time. In work, very convenient. I will order more))
Очень долго шло. Заказала с доставкой по России, наверно пешком несли или отправили с Китая. Упаковано хорошо, доставка СДЕК
I order many times. It's super. Good quality goods
Everything is super! Recommend
Everything is super, the track was served. The gel came well packed. Seller OEM
I love a lot of quantity and quality
Great protected, reached all not yet otwierałam.Przesylka in 2tygodnie InPost. Recommend