SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
de eerste keer heb ik 1 besteld. nu heb ik er twee besteld om dat mij vrouw tevreden was
El producto es muy bueno, me aplique por la noche, dormí con el producto, al dia siguiente hice la limpieza de mi rostro y fue sorprendente, mi piel estaba muy suave, a nivel de la piel de bebé, y asi permanece ya pasó 3 dias y solo realicé una aplicación de la mascarilla. Recomiendo el producto.
uguale all altro prodotto ne ho presi due skin care buona da riordinare veloce e puntuale grazie consiglio
К сожалению процентов 50 неправильно отделяются от пленки. Белый слой коллагена должен оставаться на голубой тканевой части, но он очень часто просто отрывается с белой частью… на фото как долго быть и две маски как не должно отрываться. Но… после самого спрея- кожа не плохая становится.
thanks
danke alles Bestens
vem poucas mascaras
Este líquido con los parches de colageno juntos son una maravilla para mantener tu cara hidratada, lo recomiendo.
pele fica mais macia. e vc sente que hidrata
Tal cual se describe, bien embalado, envío rápido
todo bien empacado aun no lo he probado
Я не в первый раз заказала этот товар . Эффект просто потрясающий . Мгновенно видно разницу на лице , морщины разглаживаются .Буду заказывать ещё.
Não tenho opinião.
Usei somente uma vez, mas já senti uma grande hidratação
ok
love it!
witte papier was al droog en op maar de spray is top
Alles super.
Produto chegou rápido e tudo certinho
não experimentei ainda , mas. vou saber com uns 30 dias de uso creio eu
Todo bien y llego antes de la fecha estimada lo probare
La scatola è arrivata un po’ acciaccata, ma il prodotto all’interno non si è rovinato. Ancora non l’ho provata.
מוצר יפה נותן best show ללקוחות, הם נהנים מאוד וטוב מאוד לצילומים ופרסומת
Works good skin definitely improves lighter and tighter and smoother . No irritation.
excelente producto me encantó. de hecho encargue más.. bien empacado y llego rápido muchas gracias
Solo me llegó la máscara y no llegó el face serum yo pagué por los 2
I like it. Thought leaves chalky film sometimes.
Sono molto curiosa di provare questo prodotto
Están hojitas de colágeno son una maravilla te nutren la piel y te la dejan súper, me las pongo en noche y amaneces sin arruguitas.
definitely works!
Me encantan
muy bien producto, si se siente muy hidratado el rostro después de su uso. me gustó, vuelvo a comprar
The product arrived before I expected. It’s in good condition, it looks like the photos, the material is acceptable, looks kind of cheap but seems long-lasting. I hope it works and fits perfectly. It was not so expensive but I believed it was the cheapest. If it is something you need or something you want to try It’s worthwhile.
ME ENCANTA EL PRODUCTO , LLEGO BASTANTE RAPIDO EN MUY BUEN ESTADO
aún lo estoy probando
La piel queda hermosa e hidratada las recomiendo ampliamente y mas para estas fechas de calor
Muito bom, é o mais caro, mas o único com efeito.
Genial! te deja la piel muy bonita pero necesitas también los papelito de mascarilla para que funcione aún mejor
buenas tardes, me llegaron bien los productos, el envase de los parches un poco estropeado pero dentro estaban bien y el colágeno llegó bien sin escurrimiento.
منتج جميل وروعه انا استفدد منه وشد البشره للوجه بل فعل روعه
no es como lo pintan no puedes hacer 2 partes ni dividirlo como que el colágeno no es como el vídeo es como embarrado no note gran diferencia pero los parches no son como el vídeo
aussitot reçu, aussitot essayé ! et trés etonné du résultat, je dois avouer que le masque donne une impression de peau tendu et repulpée dés l'application.
goed toegekomen, nu afwachten naar het resultaat
Excelente llego antes de la fecha ahora falta probar el producto
super fijn. voelt heerlijk aan na gebruik
Muy rápido y bien empaquetado
Es genial, necesito unos para el área del cuello!
It arrived on time, I have not used it yet
Пришло быстро но ещё не пробывала
Llego muy rápido y tengo que probarlo.