SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you
Very satisfied
Soap went almost 2 months. The track was not tracked, the store himself extended the protection period. I tried to wash my hands. Wash perfectly, the skin does not dry. Let's see how it will lighten. In general, satisfied.
Будем пробовать)
it works
Не пришло но деньги вернули
Ok dorazilo v pořádku
в целом общение с продавцом нормальное, иногда было трудно найти общее решение. прошло 4 месяца, заказ так и не пришел. печаль. пять раз продливали защиту,но так и не случилось. продавец вернул деньги.все потому, что отправляют очень дешевым способом,хотя сума была не маленькая, но продавец решил съэкономить,......
Товар дошел. Не отслеживался. В действии не пробовала. Дополню отзыв
отличный товар, быстрая доставка
Savonnette reçue après un moins. Efficace si on se lave avec régulièrement et sur du long terme
good
received fast.
Ich habe mir das Produkt schon mehrmals bestellt , ich bin damit zufrieden
envio puntual, empaque seguro, igual a lo dedcrito, aunque un poco pequeño y totalmente transparente. aun no lo he probado, comentare despues.
Llegó muy rápido! es la segunda vez que lo compro. Lo recomiendo!
товар не пришёл, продавец вернул деньги
Заказ шел довольно долго, открыла спор, деньги вернули, а через время и мыльце доставили. Так что теперь и совесть мучает))) Потому что оно очень хорошее, запах приятный мылится хорошо и даже чуть отбеливает. Так что продавца рекомендую, очень ответственный. Буду ещё у них заказывать, надеюсь не обиделись)))
llegó, aún no sé prueba
мыло запаковано просто в прозрачный целлофан. об эффекте пока не чего не могу сказать.
it works but you must use this type of soap for an extended period of time in order to see results
мыло пришло целое,в упаковке,потразмеруточень маленькое.действие пока не поняла
Love the product very much . This is the second time I purchase it. It leave a clean and moisture feel on your skin unless most of the soap product . Just made my third purchase .
Thanks for your service product is good
Very small now just remains to check if he does a good action
мыло шло почти 2 месяца
Todo bien, un mes exacto. Gracias.
Доставка быстрая, в Харьков 19 дней. Мыло в диаметре 5,5 см. Упаковано было только в тонкую пленку и упаковочную бумагу с пупыркой, так что без повреждений) Аромат легкий сладкий, не раздражает. Пока на деле не проверяла
всё как в описании, но ещё не опробовала.
Брала ребёнку коленки оттирать)) вроде бы отбеливает, но не сразу, мыло маленькое
Мыло шло 2 месяца. Запах достаточно приятный, но отбеливает или нет ещё не поняла. Напишу дополнительный отзыв после недельного использования.