SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bought my wife, said good
The product went long There's a little bit on the outside bend, but it doesn't seem to scratch Generally satisfied, thank you
Came pebbles on time, packed perfectly, so a whole, thanks to the store for the excellent work!
Excellent. Without a single hole
Stone, dugé yakysna obrobka
I am very happy with the purchase! The Rose Quartz Gua Sha is a high quality. It was safely packed. It is half-transparent, has a smooth polished surface, convenient shape and made out of a natural stone. It absorbs heat if placed in a warm water and then releases it during massage. I love it!
At the top of the hole
Very satisfied
its a good quality stone
Perfect goods
Thank you, it's fine.
Excellent. Came on time
very nice
I highly recommend 100% the best I 've ever bought. Thank you very much responsible store.
A stone. I took not myself, so I can not evaluate the efficiency of use, only the appearance
Smaller than I thought it would be
good
Very beautiful and quality massager gouache.
Продавец быстро отправил товар. В Украину посылка ехала месяц. Товар не повреждённый,соответствует описанию.
Super packed and as shown and fast delivery!
Wasn't happy store confirmed the sale as I only got it today asked seller to rap up well they did I GC Ave it in the fridge to cool it thks seller but I don't like that you confirm the sale but 5 stars
I ordered 2 pcs from different stones, these are stones, for some reason in different sizes, here is this green small, even for my small hand and my small face. On the touch is a rough slightly, you can feel the tremors of the Kamna.
Very good not plastic
Пришли целые, похоже на камень. доставка около месяца.
Great Stone, heavy and cold, smooth. Recommend
Fast delivery, was well packed. Everything came without damage! The quality as expected, very pleasant, massage to do conveniently. There were no scratches. Drawing on each scraper is individual because of natural stone
Amazing i could see improvements on my face
So beautiful and real! Thank you! Will be ordering more
Real quartz
The store sent the goods quickly. Track tracked. The parcel came in 2,5 weeks. Packed in two layers of navel. There are minor scratches on the surface, but when using this is not felt. The order is satisfied.
Это самый дешёвый и качественный Гуаша, который я нашла... очень рада своей покупки
Corresponds to the description, well packed, came whole.
Quite normal pebbles
exactly as described