SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thanks. Excelent product!
This is my second such a massage brush, I really like it)!
Comb is larger than expected. The rim is thick, but it looks good.
Щетка хорошая, описанию соответствует. Расчесывает хорошо. Рекомендую к покупке!
Great quality!
массажка эта вторая, но пришла в пупырке жёлтом пакете! и измазана чем то жёлтым! первый раз была в коробке! благодарю!
Very good comb, metal teeth!
Посылка не пришла. Деньги вернули. За это все звёзды
Comb comfortable, without burrs, soft.
I liked it. Nice comb! Recommend!
Super!
I really like this massage, the quality is decent. Took such 3 years ago, served perfectly. Advise!
Overall it's very good, I love the bamboo handle, but the rubber part is not very soft.
Comb really liked!
Product accurate, it's packed like it takes fast and. Thank you very much to the store.
As expected, ordered by reviews! Easy despite the fact that from a tree! Packed in a box! Took for her daughter and she appreciated this massage! Thank you! Quality goods!
Super!!! Excellent comb. For a long time there was such, long looking, did not lose!))) Unlike other massages in the hair is not confused, well combats. Hair does not electrify, become smooth. The teeth do not fail inside, which is very good. Big, heavy. Came quickly. Delivery to Krasnodar December 4-December 28. Seller recommend.
Everything is fine
Very soft and comfortable comb! All match description and delivery fast! For me, the most important is the attachment of the teeth, so that they do not fall inside, the presence of a hole for air release when pressing and the softness of the material where the teeth are attached. The only thing to whom as of course, but the comb with frequent teeth and for thick hair is heavy for combing, but maybe you need to adjust.
Very good quality.
Very good Combs. I take not the first time. For a year of use, no tooth fell out. I recommend.
Very good and quality comb! I order a second time. It was about a month. As a gift put the caps for the shower
Very high quality brush, it is a pleasure to use it.
Comb chic.
Best comb
Comb cool! Comfortable, does not confuse and does not tear hair. Easily combs my long and naughty hair. Quality is also on top!
Very good quality massage comb. Large and comfortable. Teeth with a lock, inside will not fail.
The comb really liked. Well done. Heavy in hand, large. The handle size is about 10 cm, the length of the part with teeth is about 13 cm, the width is about 8,5 cm. Still as a gift there were 2 caps for the shower (they were beautifully folded, but so far I thought that this, decomposed already). I recommend this product!
Comb came very quickly to Bryansk. Large, soft, but despite this very well combs the hair and massages the scalp. There were minor damage, but it's a jamb of transportation. Hair was found... And also asked 5 stars flyer. In general, the comb is happy, but it does not cost 400R
Comb is good, I order not the first time. Seller recommend.
Good quality.
Tracked to the Post Office. Before SPB 2 weeks. Excellent massage as, bought for a dog breed American Cocker Spaniel. The wool is long and thick, all combed!!! For a person, I think, generally excellent!!! I recommend
Достаточно жесткая,если сравнивать с подобными за 10р.в Ашане,но зубья не тонут,массаж для головы хороший,если волосы сильно запутаны то частично рвет их, тонкие волосы аккуратно надо расчесывать
Пришла расчёска меньше чем за 2 недели, в Деле отлично показала себя
Щётка нереальная. Рекомендую. Очень мягкая, большая, не выпадают волосы вовремя расчесывания. Закажу ещё одну... Спасибо за подарок.
Все отлично! Расческа шикарная, мягкая. Доставка курьером на работу.
отличное качество. длинные волосы расчёсывает чудесно, не дерет, мягко массажирует. приятно лежит в руке. доставили очень быстро СДЭКом до квартиры. в подарок положили 3 одноразовых шапочки.
расческа очень понравилась но очень долгая отправка
Great quality brush. i love it!!! Thank you for the little gift.
Очень качественная расческа. Упаковка, внешний вид, все отлично. Спасибо продавцу!
Заказ доставили до квартиры курьером СДЭК, ехало 18 дней до Новосибирска. Расческа на вид качественная, она не маленькая, довольно широкая. Гвоздики сидят крепко, при использовании со временем будет видно реальное качество или нет. Единственное присутствует небольшой запах от материала в котором закреплены гвоздики. Брал со скидкой поэтому за такие деньги расческа отличная, советую как продавца так и товар.
расчёска хорошая, в подарок положили 3 шапочки для душа, спасибо продавцу!
Отличный товар, отличное обслуживание, быстрая доставка на дом. Большое спасибо!
отличная расчёска, большая. качество супер. спасибо продавцу.
Заказ до Московской области дошел за месяц. Доставка курьером до квартиры. Расческа соответствует описанию, качество хорошее. Продавец положил подарочек, 4 шапочки для душа. Большое спасибо. Продавца рекомендую.
Super. Я довольна. Спасибо продавцу. Доставка быстрая
Super fast delivery!
Very nice brush, I am really happy, store resent them when they did not arrive, A++
отличная расческа!
Щітка супер!