SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Producto llego en la fecha indicada gracias
I really like these! Super pretty and easy to fill. I will be ordering more for myself and gifts!
Dobre. Nalewa dobrze, nie przelewa sie. Polecam
muy bonito .recomiendo al vendedor
ordered 5. all looks great. tried one and works really good
Very nice
Polecam!
Llegó en un par de semanas, funciona perfectamente.
Vsjo rabotajet !
Fast shipping, good quality of the goods. I recommend this store!
Atomizery są super. Polecam!!
Как работает в деле не пробовал, возможно отпишусь позже, посылка шла около месяца, цвета указал разные пришли оба чёрные
Хороший атомайзер. Доставка до Тулы три недели. С продавцом не общалась. Упаковано было в пакет. Всё в целости и сохранности. Наполнился атомайзер буквально за десять нажатий. Распыляет мелко. Спасибо за отличный товар! Продавца рекомендую))
Товар соответствует описанию, проверила, понравился очень, буду пользоваться, теперь не нужно носить с собой целый флакон с духами)
Mega błyskawiczna dostawa. POLECAM.
Great for the bag
tuli jo kolmessa viikossa.
The product was exactly as described
o pratiado é lindo
perfect
All right.
Замовлення отримав доставка 20 днів все супер рекомендую
The parcel reached Minsk in 19 days, the track was tracked all over the route. The product corresponds to the description. Thank you, I recommend.
I order atomizers from this store already 4 times. Quality is high, delivery is prompt. I'm happy with everything.
Sarisfeita as described. Arrived super fast.
Got everything right!
amei
Same as the picture. Works perfectly well
Found cute, arrived in two week and some days
Like the product!
Great product. Enjoyed. Very good, recommend. Will buy more.
Excellent Product, arrived on time… congratulations to store And sure come back to buy
Loved and beautiful
Wonderful Super recommend this store!
Found too small
Produto de boa qualidade, conforme anunciado, chegou rápido.
Is working
The product is great. Enjoyed.
Excellent product quality.
Class
Exactly what looks on photo
Good Baby) everything works) looks expensive)
Recommend great quality fast delivery
All Super
Compatible with description
By 100 per cent corresponds to the description. A good, quality perfume can. Hardens well, liquid keeps well. Useful thing.
everything ok ..works well
Excellent
Everything works
Waited 3 months, nothing came, but the money was returned.