SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Features:
The box was crushed, it was brought to normal. And so everything is fine
Everything is super, came not pom 'yate, shvidka delivery, I recommend selling, I will lock up
The box came whole
Unfortunately, the goods were not delivered to me, I had to open a dispute with the store.
Unfortunately the goods did not arrive, had to open a dispute with the store.
Arrived in Ukraine in 1,5. The quality is excellent. Recommend
top
The film is super, we sell the same more expensive. Came in 2 weeks to Ukraine.
All norms. Got there quickly.
Thank you, everything is fine.
Заказ пришел быстро. хорошо упаковано. упаковка в разобранном виде, поэтому не пострадала. Спасибо продавцу.
Just like the one in the picture the box is folded so it's not mistreated it came fast
The box was disassembled, did not crumple like, the goods went long, but came)))
Norms!
I'm very happy, a good product.
The product corresponds to the description. I advise the store.
Products come amealhados individually, causing the boxes arrive wrinkled
Perfect. Mobile Phone
Long, simple film
Very thin, the box is generally separate from the roll in the unfolded♀️. Delivery to Krasnodar a month and a half. I hope in the work will not fail.
Even though it didn't come, I got my money back.
Thanks to the store. Delivery to Ukraine is very fast. Thank You
Everything ok!
Shipping to Peru, shipping the unarmed box and it's super easy to assemble so it doesn't come battered the box
very good
Excellent film. The track was not tracked, it was 6 weeks. The box is whole, not wrinkled.
Good product
Carton crumpled because packing is weak
Everything is fine))
excelente