SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-20 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping, same as the photo. No More
пришло быстро
Rapids
все хорошо спасибо
OK
Ideal for cleaning ears. You can finally forget about terrible disposable ear sticks.
Very fast shipping, I arrive in less than a month to Mexico
I take the second one, as for me, this pick-up is significantly more convenient than cotton sticks!
polecam
Nice thing! Done well, not flimsy. Recommend.
All as in the photo. Stainless steel material
To Moscow it was 2 weeks, the description corresponds, I recommend the store!
Good article, as the description indicates, of good quality. Shipping to Peru from China very fast.
Finally you can stop picking in the ears with a distraction, now for this I have this beautiful tool! :)
It's good the product but I'm very late, this is the mark date when I had to arrive and arrive in March
Took 1.5 months. While satisfied.
Thank you more, now I will scratch my ears in the Valley!!!)))
Super
Not yet used.
Great item, as described! :)
Everything came quickly. Before that, the length of others came
The goods were almost a month. Smaller than expected size. In general, I liked the thing.
Everything's fine. Thank you.
The product corresponds to the description.
Fast delivery, good convenient accessory.
Article received delivery a little long, but otherwise in terms of use very practical cleans well
Good thing, easy to clean the ear and comfortable what Cotton.
received order within a month, however everything looks fine till now.
The order came quickly. Very interesting tools, very comfortable, thin, read well. The order is satisfied
Super, very quickly passed the goods!!!
Everything it's OK....
So good
Very long shipping. It's amazing that it came. And so everything corresponds.
Cuak cuak cuak
It took too long but the product arrived. It's a very good one. Product. Of good material and the store very attentive.
Not arrive But the refund was made
Normal
very nice utensil! sturdy medal and looks just like described.
excellent!!!
The goods waited several months, the store extended the protection, but everything is useless. Opened a dispute, the seller returned everything. For which he thanks!
Nice product
Everything is fine, that's only ordered on may 23, and received on september 16 (((the store's guilt is not here, sent immediately after payment, extended the protection period. "Thank you" by our mail (((
Went a long time, and so everything is super
I didn't get the goods. The money wasn't returned. Write wait at the post office, the track was not tracked.
The order did not receive, but the store is very responsive! Answers quickly) money returned.
Product as described
Just as they describe it!
всё отлично
Спасибо интересная штука
No llego pero regreso dinero