SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived well, and quite quickly it looks like in the photo, they still need to be tried
Perfect, I received my order quickly, I am very satisfied with this serious store and Aliexpress, thank you.
Match and Fast Connect
They look and feel good, they still need to try the shape, but it is seen that they comply with what is described in the publication
good product.
Thanks
Is what the ad says, don't leave it long in the hot water. It took me 2 weeks
For small mouth, very מאתים.
Mouth guards were needed because I , according to my partner, grind my teeth at night. At first it was difficult but then I got used to it and now it seems strange not to have them in. The mgs supplied are great arrived pretty quickly and the quality is great I have no complaints
mercy
very quick delivery ,am amassed how fast at christmas
Need to prove
Everything correct as the description of sale, I only need the instructions for its correct use especially for the Times that must be in the hot water.. Otherwise all bn
Very good thank you
good
Product arrived perfect. Now we will see if it works.
Good but it does not hurt and becomes so soft that the 3 were unusable because they melted and glued on themselves. Really bad because it molds well in the teeth.
It works very well.
Morbido
Well arrived, I did not test the product, but it seems correct compared to other stores that I tested
Order received in 18 days, it's very good, not try yet
Very comfortable product, but soak the tooth protects in very hot water and apply the teeth the teeth, to form the tooth protects on the teeth. Otherwise it's not comfortable at all. If necessary put it back in hot water to reform it. The explanations are not very clear. Thanks to the store.
As described however slightly small in size. Just fits.
Not bad for that price but they don't suit anything well, try talking to the store and I didn't care
Good product. I 'd like it to be a little more rigid. But if all the instructions are followed, your jaw grip is perfect.
Such as decribe and arrival before time
Happy with my purchase
Behind the bike
It's pretty hard to mold.
I tried it last night. i am very happy with it. Is very comfortable. I will order more.
Great
Norms
Come. quality is good.
ok
I haven't tried them. I hope for the price is worth it.
Alles easy
parfait
ok
o produto demorou para chegar, mas não tenho mais nada a apontar. é bom o produto .
Looks good what boy to try
Corresponds to the description. At a water temperature of 70 degrees softens and takes the shape of teeth. You can lower it several times in the water, until we reach a tight fit. We fix in cold water. Then we cut off the excess and ready Kappa. I use for restoring gel and teeth whitening. Thank you!
normal packaging fast sending as described
Travelled 23 days, congrats. Well packed and protected, inside everything ok. Packed 2 silicone items together (in 2 packings, alltogether 2x2=4 pieces) hermeticly sealed. Should try to use it as instructed and report you results. Seller and item recomended, transport also.
Todo bien
I adapt very well to my teeth, it's soft and comfortable. I feel like I was very protective of my jaw. I thought it would be very uncomfortable. But it's easy to get used to. Shipping very fast. Thank you.
Long delivered
Excellent Product, good quality and with fast shipping, I recommend it.
The goods did not reach, but the store returned the money
I still have to prove it, see how good they are!
Normal Capas.) after use, I personally did not get such an ideal "cast" as in the photo in the description. But the CAPA, indeed, takes the imprint of the teeth after exposure to boiling water. You need to find the perfect time in boiling water, because. Can either shrink and become small (6,7, 8 teeth does not grab), but more poured into the jaw as a result; or remain normal size, but not so tightly adjacent to the teeth. came in 25 days, tracked.