SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
ATP
Super, thank you
Until I tried in the case
Thank you very much
Everything is fine
Well, something big but it was what was in the picture
Everything is fine! Now we will try!) the product and the store recommend!!!!
I haven't tried it yet.
Before St. Petersburg Kappa reached in 1,5 months. I order a second time, in the first I ordered 2 and one became "the first pancake") this time I ordered 4 Kappa to make myself a pair of good replacement kits) I recommend Kappa!
When the water starts to boil in about 10 sec. You put it in the arcade that you need and shape it with your hand. Don't bite it.
Still not tested
Well-packed product, all 4 arrived with no problem, i'll be leaving more comments after I use them this month.
Better than I expected. I recommend.
Never received, very disappointed... I ordered again from someone else. Ordered on 2 October , now 20 December
I understand the size according to the standard is large. I bought it so that at night not to fasten my teeth, but because of the size it was not possible to change it
Such as the description
Muy bien
Not enough hot water-the shape changes weakly. Very hot-silicone is glued. Experiment carefully.
Looks like original, missing proof
ok
Perfect, as in Picture.
Perfect
4 pieces as described. Come quickly, to the mailbox. Worth a penny, I have one in the clinic on my teeth blind for 1200! Chinese, I am you❤And your phones replace words with memes))) Thanks
perfect
Everything perfect to fit in hot water and mold into your teeth
Need to try in the case
In good condition, all OK
ok
The whole came, until they tried as quality...
Product arrived ahead of time. IS as described. The price has a cost benefit.
Приехали быстро, пока не пробовал.
Доставка по России-просто ужас!Пришлось продлевать время доставки с продавцом.Но всё таки дождался товар.
Я не получила товар
Aan rader
Очень долго шёл, не отслеживался
Доставка была быстрой
Воняют немного, но пойдёт
Ottimo
the result is not like the photo but for the price it is good
Merci arriver avant la date
Just 2min in hot walter and it's ready to be shapen in the mouth.
fast shipping , as descried, thanks stores
Kaliteli görünüyor, hızlı geldi.
Good item fast delivery. Thank you
Item arrived really fast. Have not tried product yet. Item looks really good. Can't wait. Would buy from this store again.
Долго шло, все ок
грубоватые...у другого продавца намноооого мягче были... Но лично для меня эти лучше, т.к.страшно сдавливаю зубы ночью...если даже ортодонт на заказ делал лично..обошлось в 90€...а у меня через месяц уже треснула капа...когда у других за год а то и больше так снашивается...Советую тем, кто ужасно скрежет зубами...этой одной капы мне хватило на 2 недели
Buon prodotto arrivato velocemente
ok
super excitée très hâte de l'essayer