SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Payment:
ok
Lipstick norms, matte, washed away quickly if you eat or lick lips. the color is natural, slightly darker than the lips. On the dark skin looks very light. who has light skin color beige, natural) the smell is not delicious (
It came in 2 months, all the holidays and sale... lipstick with a sharp perfume, and so everything is normal, the first batch was with vanilla ..
Lipstick is very cool. I did not expect such good quality. Color match description and shipping fast was
Sponge Super! Matte, pleasantly smells. Color as in the picture, that's what I wanted. The parcel was not tracked. Delivery is fast.
just like pictures, it took time to get to Italy but watt the wait
Good.
It went a little more than a month, the color is saturated, it smells a little strange, in general a good lipstick!
For its price, this lipstick is just super! It is applied well, persistent, pleasant, delicious smell, the color is super. Thank you very much!
Lipstick quality is normal. But it was upset that the color did not match. 51 Number red, and came orange-brown.
Lipstick is good, but with color did not guess. Delivery a little more than a month.
ok
Perfect. Nimeipenda ntanunua Tena
i expected more violet but lipstick is more pink. nice smell. very fast delivery
Got to St. Petersburg for a month and 8 days, on the lips pleasantly lies, I will not say that matte, but not very shiny! The color is a little with a reddish, rather than with a plum tint, but in general not bad, I may order more
The smell of the old plate. Applied better than 38. I don't advise.
Lipstick-super, I order not the first time. The texture is very pleasant, falls comfortably, during the day does not roll down, does not eat, does not cause irritation. Not dry, but not greasy, a good palette of colors, it smells nice, something like coconut with a mixture of chocolate. In the Krasnoyarsk territory from the moment of payment reached 1 month and 2 days, it was tracked to the border with Russia. Thanks to the store for the service and quality, definitely recommend. 48 tone fully corresponds to the photo of the seller, has a nice shade of tea rose with cream. My favorite color.
Трек не отслеживался. Описание точное.Ложится на губы хорошо, ощущения сухости нет.
The item came broken...
Сначала товар не пришел..открыла спор и продавец сразу все решил..в кратчайший срок помаду получила.Рекомендую.
Пришла на две недели позже окончания срока защиты. Но в идеальном состоянии.
Bon produit
piękne kolory i długo trzymają polecam, szybka wysyłka
Цвет супер, спасибо огромное, соответствует картинке.
Товар не пришел,деньги вернули
Ok
До Рязани 3 месяца( долго( товар хороший
ürün güzel koku kötü paketleme iyi
КЛАСС
Спасибо, все понравилось, описание соответствует, продавца рекомендую !!!!!
Хорошая помада.Продавец быстро доставил товар.
хорошая помада ровно ложится не собирается долго держится, на губах не ощущается,соответствует описанию, рекомендую
Es muy bonito. Del mismo color que la imagen
Good product. Chose 34 and the color looks good on the lips
Имеется неприятный запах пластика или чего-то подобного, у других помад был шоколадный аромат.
Помада хорошая, стойкая. Довольна))) Но товар шёл 3 месяца (
Conforme a la description. Belle couleur. Plus qu'à tester
Помады просто супер за такие деньги! Очень красивые цвета, устойчивые, матовые, не растекаются в течении длительного времени. Приятный, ненавязчивый аромат кокоса. Отсутствие аллергических реакций. Привлекательный тюбик. Обязательно наносить с карандашом. Номер 33 немножко суховат. Продавец милый и общительный. Посылка шла чуть больше двух месяцев и если вы никуда не спешите, то смело заказывайте - помады отличные. Обязательно закажу ещё и розовые оттенки.
Доставка в Северодвинск 2 месяца. Помада пахнет очень вкусно, какими-то ягодками.
잘산듯^^
мне понравилась. советую
Цвет не такой розовый. Более морковный