SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It arrived before the agreement, everything in good condition☺️
I got my item very quickly it was meant to be here in February but came early December very happy
I recommend! 5 STARS!
Exelent
They are beautiful, I arrive in excellent condition
The PRDOUCTO came to ME super fast and the remover is very cool
The remover is good, it removes well. 5 grams. But it was very long, almost 3 months
It took very little time to arrive
It came to Me fast, super recommended to the store.
The product didn't reach me, it just updated and says it was received. More than 2 mese purchase and I have received nothing
Arrived very fast
I delay exactly the time I was promised, however I liked it pretty much because it has good smell, something like lemon. Small size but already had one same before with another scent so I knew what it was like, very cheap and I quite like the cream remover, it's not as strong as other products. I don't prove it yet but I have faith that it works just like the previous one.
I arrive in perfect condition! This super little one, I hope it's good product
All right, I'm super fast.
Small
bien
The goods did not come, the money was returned
Arrived quickly! thank you very much!
it is working! takes about 7 minutes and removes lashes.
Excellent product. I'll ask again. Five minutes left and all false eyelashes come out. Good good good. T like ❣️❣️❣️❣️❣️
Such as, very fast shipping takes less than two weeks to arrive at my home, super satisfied with the supplier, I will certainly buy again.
Everything went fast and intact, not yet tried
Bon produit
Thank you very much I arrive in 21 days at my home in chile
It took a while to get but arrived well packaged and came prissy I love this remover… use quite
This one is from the best removers since it hardly burns at all. It recommended that when you remove it use dry cotton and remove excesses so that there are no white particles left. Then clean with plenty of water
Perfect, no proof.
Haven't needed to use it yet, will update when I'm I'm due to remove current lashes
Happy with everything fast shipping
Очень долгая доставка
It's small, it smells good
Smells, delivery super fast.
Producto llegó muy rápido, vendedor respondía todas las consultas. Idéntico a la imagen. Me gustó!
Súper recomendable, tardó mucho en llegar pero valió la pena la espera
Arrived Super recommend, like the remover! Arrived with over 20 days.
It came in excellent condition took a little while but the important thing is that it came, it's from a small container I imagined it bigger now it just remains to prove it
The order was passed after the delivery time was caned, who without my knowledge confirmed its receipt. However, everything ended in getting the goods, so I put 5 *. I did not have time to use the product yet, I'll try, I'll cancel.
I always take the remover here, I adore it, the best of those hundred I tried
очень хороший
Заказываю не в первый раз,отличный ремувер
Minimum orders August September days arrival Clean out treasure most were shipped.
Happy with my order
thank you for your services..
This goods have come, thank you Waiting for anotherproduct
Works well
Заказала 26-ого марта, получено 24-апреля. Спасибо большое продавцу
Доставка до Эстонии мега быстрая , средство супер , заказываю не в первый раз
спасибо продавцу,посылка пришла быстро,всё упаковано аккуратно,мой крем в целости и сохранности,запах очень приятный,выглядит как вазелин,попробую,я думаю хорошее средство для снятия ресничек.
Заказ шёл меньше месяца в Москву. Супер
Очень понравился. Быстро снимает