SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I take it a second time. Good lipstick.
In fact, brighter
Very nice presentation…
The second time I order these lipsticks are top
good product
I always order this. This time I ordered it in crimson color and did not regret it. Everything is super!
Bien!
The color is not the same as in the photo
Beautiful lipstick, really liked
Product such as description, I bought several colors, all beautiful, does not transfer once dry, high-life, it does get deleted when you try food. It's the second time I 've bought and I love it. The product arrived in 3 weeks.
I liked it, but it's not so persistent as in the photo and video. To SCO in 16 days, the fastest parcel with Ali)))
Perfectly packed, everything is delivered whole, without damage. Beautiful and very organic design! You can order for a gift. I ordered six items. All Super cosmetics in quality is not different from our brand! Perhaps even exceeds, some brands. In terms of aroma, a little catch, does not irritate) and the price is very pleased. Thank you store! Pleased!
Fine lipstick… Remains sit well, while eating goes it there called something off. I am watching always well with the food and then remains at the nice good sitting. Lipstick word called dry, but the lips are not dehydrated. It took so much equally for it came, but that you know in advance if you here ordered. Thick fine so! Fat happy. :-)
buenos productos tal cual la foto
помады отличные. второй раз заказываю. упакованы отлично. пришли довольно быстро. качество отличное. особенно за такие деньги.
I order this lipstick for the second time. The first time took in 2018, for a price of 2 times less)) delivery is relatively long, but for the item price-I put the quality 5 stars))
All OK
Good
Lipstick szła about a month, super The I applied, color suits zdjeciu
Всем доброго времени суток. Помада - шикарная. Цвет соответствует заявленному на фото. Помада имеет лёгкий, приятный, сладкий аромат. Цвет насыщенный, не плешивит (для ярких посад это свойственно). Есть одно но - помада тинтует губы. Для кого-то +, для кого-то -. У меня цвет RGL11. Не фото со свотчами нижний - это то, как он стирается. Виден тинт. Смывается мицеляркой для водостойкого без следов.
hermoso
помада хорошая, мне понравилась. доставка быстрая, цвет соответствует. но она не водостойкая, оставляет следы, но это не критично для меня, т.к. у меня есть другие водостойкие помады, их с трудом можно смыть с губ даже специальной жидкостью)))) рекомендую товар и продавца.
Lipstick is amazing, it doesnt dry lips, but a little sticky. Color is beautiful.
Parfait
Очень крутая. быстрая доставка. заказываю постоянно
Отличная помада, не сушит, хорошо ложится. До конца не сохнет - единственный минус.
No me convence el color. Se parece. Tardó bastante en llegar a España
ok
Labial líquido que seca en mate aunque transfiere porque no llega a secar en los labios por lo que queda muy comodo
Отличная помада. Но цвет не мой. Не подошёл . Ошиблась с выбором!
Superīgs... Spilgti sarkans
Todo perfecto, me encantan!!
Cor certa
El producto es tal y como lo describe y el envío ha sido muy rápido
Very good quality
Открыла спор так как закончился срок, покупка пришла спустя 4 месяца
J'adore ce rouge à lèvres! La couleur est identique à la photo.
No tiene nada q ver el color es un marrón, es bonito pero no es el color q esperaba, pero el producto es de muy buena calidad, esta marca nunca falla en calidad, ya tengo varios, por eso no l pongo cinco estrellas, por el tono d color que no coincide
love it
Chất lượng sản phẩm tuyệt vời . Giao hàng rất nhanh . Khuyến khích người mua
ravie tres belle couleur
Помада хорошая, но с цветом не угадала, ожидала красноватый, а оказался коричневый, вообще магазин очень хороший, спасибо
Посылка не пришла,деньги вернули.Хочу отметить,что продавец очень вежливый и общительный,рекомендую к сотрудничеству
Помада не «плывет», сохраняет четкий контур. Стойкая. Не липкая, без запаха.