SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Афигительная помада, супер стойкая! Цвет насыщенный. Кисточка удобная. На губах сохнет не сразу, минута-две и она зафиксирована, полностью матовая, но если поцеловать что-то , след останется . Но мне в общем очень понравился продукт!
Идеально
Best lipstick ever. Fast delivery. Excellent service. High quality. Affordable price and discounts.
es mi tercera compra. son pinturas de alta calidad. bbb
Producto fiel a la descripción. Llegó a España en menos de un mes, bien empaquetado en sobre acolchado. Al realizar el pedido, el vendedor se quedó sin stock de algunos colores, pero tras hablar con el, se llegó a un acuerdo de reenvío de los productos pendientes. Vendedor comunicativo. Estos "líp stick" tienen una cantidad de 4ml. El aplicador es agradable y se siente firme y nada pegajoso. Su color es mate y aguantan bastante bien el paso del día. Ya he comprado varias veces de esta marca. Producto con buena relación calidad/precio.(2$) Recomiendo producto y vendedor. Gran variedad de tonos disponibles y bastante fieles a la descripción. Adjunto imagen de los colores que he recibido aplicados en la piel.
Ha tardado casi un mes, el paquete muy bien envuelto en papel de burbujas y cada producto en su propia caja, todo el material ha llegado en perfecto estado. El producto en sí yo pensaba que era permanente y no es así, el color es algo más claro del que aparece en la imagen, por lo demás todo correcto.
maravilloso duradero y no se corre
заказом довольна ! узнала о этом бренде от блогера и нисколько не разочаровалась !все очень мило ) не знаю как будет вести себя при носке,но пока все устраивает!
Great shade, soft pink with mid brown
fast shipping
Пришла в красивой упаковке, оформление помады тоже хорошее. Цвет соответствует заявленному, насыщенно-красный. Доставка очень долгая + не отслеживалась, за это снимаю звезду. В целом, советую!
amazing
Помада на любителя. Запах не понравился и с губ смыкать только специальными средствами
Номер 12. Хорошая. Держится хорошо. Но кисть была бы удобнее для использования.
In love
The color is more lighter and took awhile to dry.
simplesmente incrível cheiro agradável e veio muito bem embalado, nenhum veio machucado
Pomadka ładnie wygląda na ustach. Nie wysusza bardziej niż inne trwałe pomadki. Bez jedzenia utrzymuje się dość długo. Odcień jak w ofercie sprzedaży. Polecam. Szybka dostawa. Dobra cena.
Chegou antes do prazo, apesar do cheiro não ser muito bom, o produto é excelente.
Vendedor muito atencioso, não tinha a cor que eu queria e o vendedor entrou em contato comigo e mandou exatamente a outra cor que escolhi, ainda enviou um brinde, muito obrigada!! A cor é exatamente igual a descrição, produto de qualidade, com certeza voltarei a comprar, o pedido levou cerca de dois meses para chegar.
El pedido se perdió, el vendedor me informó y me hizo el reembolso rápido.
шло месяц, к сожалению ошиблась с цветом по фото, запах помады не нравится и тоналка светлая очень, за то спонжик супер
Цвет темнее, чем на фото, но по качеству помада отличная, самое главное- не скатывается , спустя час. Но, конечно, стакан пачкает