SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 185 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-20 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Health Beauty Care Online Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.health-beauty-care.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Llego súper rápido es un poco pequeño pero funciona bien
I like this one using it everyday
súper
I love it
Excelente producto , llegó súper rápido y en muy buen estado
good
Pequeno, mas é exatamente do jeito que precisava. Ainda não testei mas parece bom
buen equipo, llegó bien embalado y a tiempo, buen trato del repartidor
Es una máquina muy buena pensé q era igual q las otras app q me ofrecían lo mismo pero al momento de revisarla muy buena y el tiempo de entrega fue muy rápida
muy bien empaquetado. practico y eficiente. buen tamaño
에스테틱 직원입니다. 홈케어하려고 샀어요. 포그가 눈에 많이 보이는 정도는 안지만 잘 작동하니 좋아요. 플러그는 240으로 온게 아니라 변환기가 끼워져서 왔어용.
Received very fast. And is working good strong vapor coming out after 30- 40 seconds from setting up and connecting the first time. Doesn’t use a lot of water last about 10 minutes at a time. This was good enough for me.
entregado antes de lo que esperaba...muy lindo y práctico buena comprá
Aún no lo pruebo pero se ve bien el producto, embalaje en pésimo estado
tal cual viene en la imagen. pequeña ,funcional fácil de usar. Bien empaquetada llego sin daños Me encanto
Amei muito bom mesmo de qualidade
perfection
fácil de armar .pensé q era más grande .toca ingeniárselas para q el vapor llegue a la cara acostado en la camilla..
As described perfect!
Se ve muy bien. aún no lo he probado
aún no lo he probado pero muy bien empaquetado y todo excelente muero de ganas por probarlo me llegó rápido el paquete
ürün sorunsuz bir şekilde elime ulaştı teşekkürler
Pretty nice tool. Smaller than expected. Hearts pretty fast. Con: water tank is exceptionally small. It barely hold 45mL fluid. Tank emptied in under 5 minutes.
всё просто супер, таким пользуются в салонах
Looked as described
حجمه صغير والاداء رائع جدااا
Amazing face steamer! Fast to steam and good pressure!! I have used it twice. I hope it lasts a long time!
chegou tudo ok , agora só testar , parece ser de boa qualidade ,chegou rápido .
Está bien me gusto espero me funcione perfecto
excelente producto cumple con su función me gustó y no ocupa mucho espacio ya que tiene un tamaño pequeño
Llego todo bien!!! tenia preocupación acerca del tipo de conexión pero venia con un adaptador incluido ya lo probé y funciona bien el material es de buena calidad
Es mucho más pequeño de lo que pensé, aún no lo he probado, no llego a tiempo, tardó mucho más de lo que dice
Chegou em bom estado. Pequeno mais serve e não toma mto espaço. Demora um pouquinho pra aquecer. Mas é bom!
Esta muy lindo, y muy funcional lo recomiendo! llego antes del tiempo acordado!
Tamaño pequeño pero Perfecto! necesitas un pedestal para ponerlo a tus pacientes o a ti misma, es de mesa. Tiene espacio para aceite esencial y para bolsas de té. Excelente! me encantó. Llegó antes de lo esperado
excelente. Demasiado tarde llegó.
este producto es muy práctico y funcional para facial 10/10 la entrega super rápida 7 días
funciona super BN y llega rápido
נחמד ממש, עושה את העבודה וקומפקטי מחזיר מעמד עד 10 דקות ואז נגמר לו המיכל משלוח ממש מהיר הגיע תוך פחות משבוע . סך הכל מרוצה:) היה טוב יותר אם הצינור היה ארוך יותר /מתקפל
가격대비 가성비 좋아요 물을 max 눈금까지 넣고, 파워버튼 누른 후, 조금 기다리면 물 가열되는 소리가 들려요 연기는 안보이지만 근처에서 뜨거운 김이 나와요 너무 가까이 대면 화상을 입을수도 있어요
물조절실패하면 화상 입을수있음. 머그컵 3/4정도 넣고 작동시키면 안전하게 사용가능 제품처음 사용하면 안좋은 냄새가 남
chegou bem antes do prazo, veio embalado tudo certinho. só achei que esquenta muito, ter um certo cuidado na hora de usar se colocar bem próximo ao cliente pode queimar a pele
Molto bello e pratico, facile da montare e da utilizzare, bello anche esteticamente e essendo piccolo occupa poco spazio
Открыла аппарат через две недели , залила жидкость и включила по инструкции , он начал брызгать кипящей водой как чайник , хорошо что я не подставила лицо , иначе получила бы ожег лица , это ужасно . Он опасный инструмент , будьте осторожны .
Faz vapor bem quente. Demora um pouco para começar. Achei muito bom. Material de boa qualidade. Veio bem embalado. Recomendo produto e loja.
Je n'ai pas encore essayé. Ça a l'air bien. C'est petit je ne sais pas si ça va m'aider. livraison rapide
Klein en fijn stomer. Erg blij mee .en snel geleverd
c'est magnifique article passé vont commende vous ne serez pas déçu moi je suis trop contente
Aun no lo pruebo pero se ve de buena calidad. Lo probare
llegó muy rápido. la probé y es muy buena. me encantó. recomendada 100%